At a Glance
- Tasks: Be the go-to person for residents during refurbishment projects and ensure smooth communication.
- Company: Join Grove Site Services, a leader in residential refurbishment with a focus on customer care.
- Benefits: Enjoy a starting salary of £30,000, paid holidays, and a company pension scheme.
- Other info: Full-time role with opportunities for training, development, and long-term career growth.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service or as a Tenant Liaison Officer is preferred.
Tenant Liaison Officer – Permanent Position (2 Positions Available)
Location: Kent Salary: Starting salary of £30,000 per annum Job Type: Full-Time, Permanent Start Date: 3rd August
Grove Site Services is currently recruiting Tenant Liaison Officers on behalf of our client for permanent positions covering residential refurbishment projects across Kent.
We are looking for professional and customer-focused individuals who can build positive relationships with residents while supporting the successful delivery of refurbishment works.
The successful candidate will act as the main point of contact for residents, ensuring they are kept informed throughout the duration of works and that any queries or concerns are dealt with promptly and professionally.
Typical duties may include
- Acting as the main point of contact for residents throughout refurbishment works
- Keeping residents informed of upcoming works and project timescales
- Arranging appointments and property access where required
- Handling resident enquiries and resolving issues professionally
- Liaising with site teams, contractors and project managers
- Maintaining accurate records of resident communications
- Supporting the smooth delivery of refurbishment projects
- Providing excellent customer service at all times
Requirements
- Previous experience as a Tenant Liaison Officer or in a customer-facing role within the construction or housing sector is preferred
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to manage multiple tasks
- Full UK driving licence
- Ability to provide work references
- Professional and empathetic approach when dealing with residents
- Good IT and administrative skills
- Reliable with excellent attention to detail
What we offer
- Starting salary of £30,000 per annum
- Full-time permanent employment
- Monday to Friday working
- Company uniform
- Company phone or tablet
- Paid holiday entitlement
- Company pension scheme
- Overtime opportunities
- Performance bonus scheme
- Annual salary reviews
- Ongoing training and development opportunities
- Long-term career progression
If you are an experienced Tenant Liaison Officer looking for a permanent opportunity in the Kent area, apply today with your CV or contact Grove Site Services for further information
Tenant Liaison Officer in Maidstone employer: Grove Site Services
Grove Site Services is an exceptional employer, offering a supportive work culture that prioritises professional development and employee well-being. With a competitive starting salary of £30,000, comprehensive benefits including a pension scheme, performance bonuses, and ongoing training opportunities, employees can thrive in their roles while making a meaningful impact on the community through residential refurbishment projects across Kent.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Maidstone
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Grove Site Services, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Tenant Liaison Officer at Grove Site Services.
We think you need these skills to ace Tenant Liaison Officer in Maidstone
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Grove Site Services
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
