At a Glance
- Tasks: Be the go-to person for residents during refurbishment projects and ensure smooth communication.
- Company: Join a supportive team at Grove Site Services, dedicated to enhancing community living.
- Benefits: Enjoy a starting salary of £30,000, paid holidays, and a pension scheme.
- Other info: Full-time role with opportunities for training, development, and career progression.
- Why this job: Make a real difference in residents' lives while developing your career in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Tenant Liaison Officer – Permanent Position (2 Positions Available)
- Job
- Type: Full-Time, Permanent
- Start
Date: 3rd August Grove Site Services is currently recruiting Tenant Liaison Officers on behalf of our client for permanent positions covering residential refurbishment projects across Canterbury.
We are looking for professional and customer-focused individuals who can build positive relationships with residents while supporting the successful delivery of refurbishment works.
The successful candidate will act as the main point of contact for residents, ensuring they are kept informed throughout the duration of works and that any queries or concerns are dealt with promptly and professionally.
Typical duties may include
- Acting as the main point of contact for residents throughout refurbishment works
- Keeping residents informed of upcoming works and project timescales
- Arranging appointments and property access where required
- Handling resident enquiries and resolving issues professionally
- Liaising with site teams, contractors and project managers
- Maintaining accurate records of resident communications
- Supporting the smooth delivery of refurbishment projects
- Providing excellent customer service at all times
Requirements
- Previous experience as a Tenant Liaison Officer or in a customer-facing role within the construction or housing sector is preferred
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to manage multiple tasks
- Full UK driving licence
- Ability to provide work references
- Professional and empathetic approach when dealing with residents
- Good IT and administrative skills
• Reliable with excellent attention to detail What we offer
- Starting salary of £30,000 per annum
- Full-time permanent employment
- Monday to Friday working
- Company uniform
- Company phone or tablet
- Paid holiday entitlement
- Company pension scheme
- Overtime opportunities
- Performance bonus scheme
- Annual salary reviews
- Ongoing training and development opportunities
- Long-term career progression If you are an experienced Tenant Liaison Officer looking for a permanent opportunity in the Canterbury area, apply today with your CV or contact Grove Site Services for further information
Tenant Liaison Officer in Canterbury employer: Grove Site Services
Grove Site Services is an exceptional employer, offering a supportive work culture that prioritises professional development and employee well-being. With a competitive starting salary of £30,000 and a range of benefits including ongoing training, performance bonuses, and opportunities for long-term career progression, this role as a Tenant Liaison Officer in Canterbury provides a meaningful chance to make a positive impact on residents' lives while working within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Canterbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grove Site Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grove Site Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer in Canterbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grove Site Services:Your cover letter is your chance to shine! Tell us why you want to work at Grove Site Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grove Site Services!
How to prepare for a job interview at Grove Site Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
