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- Tasks: Lead the Reception Team, assisting patients and ensuring they access the right services.
- Company: Friendly GP practice in historic St Ives, focused on training and high-quality care.
- Benefits: Competitive pay, 27 days annual leave, and a dynamic working environment.
- Other info: Join a proactive team dedicated to delivering remarkable customer service.
- Why this job: Make a real difference in patient care while developing your communication and teamwork skills.
- Qualifications: Enthusiastic, customer-focused attitude with great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for an enthusiastic, customer-focused colleague to lead our Reception Team. Providing patient-facing support, you and your team will help patients access and navigate our services, ensuring that they are seen by the right clinician at the right time. Great communication skills, effective teamwork and a flexible approach are essential for this rewarding role.
Main duties of the job
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Play your part in the delivery of remarkable customer services to our patients, internal colleagues and external stakeholders.
- Listen and be responsive, ensure patient and customer messages and requests are passed on, and share any mistakes or omissions and possible improvements with your manager.
About us
We are a friendly, proactive GP practice based in the heart of historic St Ives. We specialise in training (including GP Registrars, medical students and nursing students) and research. Over the last few years we have invested in our team and premises to deliver high-quality patient care. If you have a passion for primary care, we would love to hear from you. In return, we offer a great working environment, a varied and dynamic role, competitive pay based on skill and experience and 27 days annual leave (+ bank holidays).
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information onto the computer as required.
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
- Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
- At the start of the day when first to arrive, make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the Reception area, main office and waiting room are left tidy and ready to receive patients the following day.
- Ensure that all new patients are registered onto the computer system promptly and accurately.
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Process patients' change of address computer data and medical records (have knowledge of Practice area).
- Chaperoning when requested to do so.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Reception Team Member in Cornwall employer: Grove Medical Practice
Contact Detail:
Grove Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member in Cornwall
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Understand their values, services, and community involvement. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Reception Team Member, you'll need to be friendly and approachable. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your teamwork! Be ready to share examples of how you've worked effectively in a team before. Highlight your flexibility and willingness to adapt to different situations, as this is key in a busy reception environment.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you can keep an eye on any updates or new roles that pop up!
We think you need these skills to ace Reception Team Member in Cornwall
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about helping patients and being part of our friendly team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention how your communication skills and teamwork abilities align with the role of a Reception Team Member.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your previous roles and how they’ve prepared you for this position. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Grove Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Team Member. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Reception Team Member, great communication is key. Prepare examples of how you've effectively communicated with patients or customers in the past. Whether it's handling difficult situations or simply providing excellent service, having specific anecdotes ready will demonstrate your capability in this area.
✨Emphasise Teamwork
This role requires effective teamwork, so be ready to discuss your experiences working in a team environment. Think of times when you collaborated with others to achieve a common goal or helped a colleague out. Highlighting your ability to work well with others will show that you're a good fit for their team.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the practice, the team, or the challenges they face. This not only shows your interest but also helps you determine if this is the right workplace for you.