At a Glance
- Tasks: Support patients and manage reception duties in a busy medical practice.
- Company: Grove Medical Centre, a vibrant and supportive healthcare environment.
- Benefits: Dynamic workspace, professional development, and a friendly team atmosphere.
- Other info: Exciting career growth opportunities in a community-focused practice.
- Why this job: Join a forward-thinking team dedicated to outstanding patient care and innovation.
- Qualifications: GCSEs in English and Maths; strong communication and IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
Job summary
Grove medical centre is looking for a receptionist/administrator to join their busy practice team.
The role will be full-time working between the hours of 8am - 6:45pm.
The hours will be based on our rota needs.
Flexibility is essential as you will be required to work different hours to cover the rota.
We welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service.
We are particularly interested in applicants with experience of working in NHS General Practice and familiarity with EMIS Web.
Main duties of the job
- To assist and support the patient in an efficient and courteous manner in accessing the services of the practice.
- To provide reception service that meets the need of the patient.
- Front line reception duties, dealing with patients face to face.
- General enquiries and explaining practice procedures.
- Managing online consultation forms.
- Dealing with telephone calls from patients, repeat prescriptions and any other queries.
- Booking interpreters, transport, etc.
- Maintaining the appointments system, to arrange appointments as per practice procedure.
- Dealing with home visit requests.
- Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure.
- To assist and support the clinical staff in the efficient running of the clinics and surgeries.
- To provide clerical support within the Practice.
- Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer).
- To enter patient data onto the practice computer system (computerised and manual).
- To liaise with hospitals and other agencies.
- To adhere to the code of confidentiality at all times.
- To adhere to practice protocols and procedures.
- Liaising with clinical and non-clinical staff.
- Dealing with orders, supplies, and deliveries.
- To undertake training as specified by the Practice Manager.
Qualifications Essential criteria
GCSE grade A to C in English and Maths.
Experience Essential criteria
You will have excellent communication skills with a clear and polite telephone manner.
You will work in a polite, confidential and discreet manner, respecting patients at all times.
You will have experience of working with the general public, being sensitive and empathic in distressing situations.
You will be confident to work as part of a team and be able to think on your feet independently.
Strong IT and administration skills.
Desirable criteria
- Experience of working in an NHS General Practice.
- Experience and proven ability to learn and use new IT systems.
Please note we cannot accept applications from currently registered patients of Grove Medical Centre.
Grove Medical Centre offers an exceptional work environment for those seeking a dynamic and supportive setting.
Situated in the vibrant Lewisham Borough, our purpose-built premises provide a comfortable and efficient workspace, complemented by excellent transport links and ample on-site parking.
As a long-established PMS training practice, Grove Medical Centre is committed to professional development and continuous learning.
Our reputation for providing outstanding patient care to over 12,500 individuals is matched by our dedication to fostering a friendly and supportive environment for our staff.
Working at Grove Medical Centre means being part of a forward-thinking team that values innovation and excellence.
Our collaborative approach ensures that every team member feels valued and empowered to contribute to the delivering great medical care for all.
The practice's commitment to innovation make it an exciting place to build your career.
Join us at Grove Medical Centre and experience the benefits of working in a practice that combines a strong sense of community with a commitment to excellence in healthcare.
Whether you are a seasoned professional or looking to advance your career, Grove Medical Centre offers a fulfilling and rewarding work environment where you can thrive.
Administrator employer: GROVE MEDICAL CENTRE
Grove Medical Centre is an excellent employer, offering a dynamic and supportive work environment in the vibrant Lewisham Borough. With a commitment to professional development and continuous learning, we provide our staff with opportunities for growth while fostering a friendly atmosphere that values innovation and excellence in patient care. Join our forward-thinking team and experience a fulfilling career where you can truly make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like GROVE MEDICAL CENTRE.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at GROVE MEDICAL CENTRE.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like GROVE MEDICAL CENTRE, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at GROVE MEDICAL CENTRE.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at GROVE MEDICAL CENTRE.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to GROVE MEDICAL CENTRE. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at GROVE MEDICAL CENTRE. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at GROVE MEDICAL CENTRE
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research GROVE MEDICAL CENTRE’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
