Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate and manage exciting events, ensuring exceptional service and operational excellence.
- Company: Join the vibrant Meliá White House hotel in London.
- Benefits: Enjoy competitive salary, global career opportunities, and exclusive hotel rates.
- Other info: Embrace diversity and inclusion in a supportive workplace.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Experience in hospitality and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Meliá White House is a modern and elegantly refurbished hotel ideally located next to Regent's Park, just a short walk from Oxford Circus and Regent Street. With excellent transport links and a vibrant setting, the hotel offers a dynamic environment where service excellence and guest experience are at the heart of everything we do.
What’s in it for you?
- Global career opportunities across more than 350 hotels worldwide
- Exclusive hotel rates for you, your friends & family with Meliá Hotels International
- Company pension scheme and life assurance
- Refer-a-friend bonus (£500 after successful completion of probation)
- 28 days’ holiday including public holidays
- Health cash plan & discounted dental cover with HSF
- Unlimited access to Meliá’s global e-learning platform
- High-street discounts through Perks at Work
- Meals on duty and team activities
Mission
As a Senior Groups & Events Coordinator, you will play a key role in ensuring the successful planning, coordination, and execution of groups, meetings, conferences, and events at the hotel. From the moment contracts are confirmed through to post-event follow-up and billing, you will deliver exceptional service while maximising revenue opportunities and ensuring operational excellence across all stages of the guest journey. You will support the Senior Groups & Events Manager in the smooth running of the department, ensuring seamless communication between clients and hotel teams while consistently exceeding expectations.
Key Responsibilities – Operational Excellence
- Coordinate and manage all confirmed groups and events from contract stage through to post-event follow-up and billing
- Prepare and distribute BEOs, event postings, weekly event summaries, and conference & banqueting reports
- Ensure all bookings and event details are accurately loaded and maintained within SAP systems
- Liaise closely with operational departments to ensure all client requirements are delivered seamlessly
- Attend operational and BEO meetings, representing the Groups & Events team professionally
- Support and guide Groups & Events Coordinators with daily operations, decision-making, and guest queries
- Conduct hotel showrounds and presentations for new and existing clients
- Manage rooming lists, deposits, payments, and billing instructions accurately and efficiently
- Be present during events when required to oversee delivery standards and identify future sales opportunities
- Handle guest and client complaints with professionalism, speed, and care, escalating where necessary
- Support revenue generation through upselling opportunities and tailored F&B packages
- Maintain accurate filing systems, correspondence records, and administrative procedures at all times
- Ensure all accounts are reconciled and closed within required deadlines following events
- Collaborate closely with Sales, Reservations, Finance, Front Office, and Food & Beverage teams to deliver exceptional service
What we’re looking for
- Previous experience in Groups & Events, Conference & Banqueting, or Hotel Sales within hospitality
- Strong organisational and administrative skills with excellent attention to detail
- Experience using SAP, OPERA, or similar hotel management systems is advantageous
- Ability to manage multiple events and priorities in a fast-paced environment
- Strong communication and relationship-building skills
- Commercial awareness with a passion for delivering exceptional guest experiences
- A proactive, solution-focused, and team-oriented approach
- Fluency in English is essential; additional languages are advantageous
- Eligibility to work in the UK is essential
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across our teams, creating a respectful and supportive workplace for all. We believe our differences make us stronger and help shape a more responsible and sustainable future.
If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Groups & Events Coordinator in London employer: Groups and Events Operations
Contact Detail:
Groups and Events Operations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups & Events Coordinator in London
✨Tip Number 1
Network like a pro! Attend industry events, join relevant groups on social media, and connect with people in the hospitality sector. You never know who might have the inside scoop on job openings or can refer you to the right person.
✨Tip Number 2
Show your passion for events! When you get the chance to chat with potential employers, share your enthusiasm for creating memorable experiences. Talk about past events you've coordinated and how you made them special.
✨Tip Number 3
Be proactive! If you see a job that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your interest. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by researching the hotel and its events. Familiarise yourself with their style and values, and think of ways you can contribute to their success. This will help you stand out as a candidate who truly gets what they’re about.
We think you need these skills to ace Groups & Events Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Groups & Events Coordinator role. Highlight your relevant experience in hospitality and event management, and show us how your skills align with what we're looking for.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, give us examples of how you've successfully managed multiple events or projects in the past. We want to see your attention to detail and how you handle fast-paced environments.
Communicate Clearly: Your written application is your first chance to impress us, so make sure it's clear and professional. Use concise language and check for any spelling or grammar mistakes. We love a well-presented application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're keen on joining the Meliá family!
How to prepare for a job interview at Groups and Events Operations
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Senior Groups & Events Coordinator. Familiarise yourself with the hotel’s offerings and recent events they’ve hosted. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple events or projects. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly.
✨Communicate Effectively
Strong communication is key in this position. Practice articulating your thoughts clearly and concisely. During the interview, demonstrate your ability to build relationships by engaging with the interviewer and asking insightful questions about the team and their processes.
✨Be Proactive and Solution-Focused
The hotel values a proactive approach, so come prepared with ideas on how you could enhance their event planning process. Think of potential upselling opportunities or ways to improve guest experiences that you can share during the interview.