At a Glance
- Tasks: Coordinate and manage exciting events, ensuring exceptional service and operational excellence.
- Company: Join the vibrant Meliá White House hotel in London, near Regent's Park.
- Benefits: Enjoy competitive salary, global career opportunities, and exclusive hotel rates for friends and family.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Be part of a dynamic team, making memorable experiences for guests while growing your career.
- Qualifications: Experience in hospitality events, strong organisational skills, and a passion for guest satisfaction.
The predicted salary is between 30000 - 40000 € per year.
Meliá White House is a modern and elegantly refurbished hotel ideally located next to Regent's Park, just a short walk from Oxford Circus and Regent Street. With excellent transport links and a vibrant setting, the hotel offers a dynamic environment where service excellence and guest experience are at the heart of everything we do.
What's in it for you?
- Global career opportunities across more than 350 hotels worldwide
- Exclusive hotel rates for you, your friends & family with Meliá Hotels International
- Company pension scheme and life assurance
- Refer-a-friend bonus (£500 after successful completion of probation)
- 28 days’ holiday including public holidays
- Health cash plan & discounted dental cover with HSF
- Unlimited access to Meliá’s global e-learning platform
- High-street discounts through Perks at Work
- Meals on duty and team activities
Mission
As a Senior Groups & Events Coordinator, you will play a key role in ensuring the successful planning, coordination, and execution of groups, meetings, conferences, and events at the hotel. From the moment contracts are confirmed through to post-event follow-up and billing, you will deliver exceptional service while maximising revenue opportunities and ensuring operational excellence across all stages of the guest journey. You will support the Senior Groups & Events Manager in the smooth running of the department, ensuring seamless communication between clients and hotel teams while consistently exceeding expectations.
Key Responsibilities – Operational Excellence
- Coordinate and manage all confirmed groups and events from contract stage through to post-event follow-up and billing
- Prepare and distribute BEOs, event postings, weekly event summaries, and conference & banqueting reports
- Ensure all bookings and event details are accurately loaded and maintained within SAP systems
- Liaise closely with operational departments to ensure all client requirements are delivered seamlessly
- Attend operational and BEO meetings, representing the Groups & Events team professionally
- Support and guide Groups & Events Coordinators with daily operations, decision-making, and guest queries
- Conduct hotel showrounds and presentations for new and existing clients
- Manage rooming lists, deposits, payments, and billing instructions accurately and efficiently
- Be present during events when required to oversee delivery standards and identify future sales opportunities
- Handle guest and client complaints with professionalism, speed, and care, escalating where necessary
- Support revenue generation through upselling opportunities and tailored F&B packages
- Maintain accurate filing systems, correspondence records, and administrative procedures at all times
- Ensure all accounts are reconciled and closed within required deadlines following events
- Collaborate closely with Sales, Reservations, Finance, Front Office, and Food & Beverage teams to deliver exceptional service
What we’re looking for
- Previous experience in Groups & Events, Conference & Banqueting, or Hotel Sales within hospitality
- Strong organisational and administrative skills with excellent attention to detail
- Experience using SAP, OPERA, or similar hotel management systems is advantageous
- Ability to manage multiple events and priorities in a fast-paced environment
- Strong communication and relationship-building skills
- Commercial awareness with a passion for delivering exceptional guest experiences
- A proactive, solution-focused, and team-oriented approach
- Fluency in English is essential; additional languages are advantageous
- Eligibility to work in the UK is essential
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across our teams, creating a respectful and supportive workplace for all. We believe our differences make us stronger and help shape a more responsible and sustainable future.
Groups & Events Coordinator employer: Groups and Events Operations
Meliá White House is an exceptional employer, offering a vibrant work culture in the heart of London, where service excellence and guest experience are paramount. With global career opportunities across over 350 hotels, competitive benefits including a company pension scheme, health cash plan, and generous holiday allowance, employees are supported in their professional growth while enjoying unique perks like exclusive hotel rates and team activities. Join us to be part of a dynamic team that values diversity and fosters a respectful workplace.
Contact Detail:
Groups and Events Operations Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Groups & Events Coordinator
✨Tip Number 1
Network like a pro! Attend industry events, join relevant groups on social media, and connect with people in the hospitality sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at interviews or networking events, let your passion for events and guest experiences shine through. Be genuine and enthusiastic about what you can bring to the table.
✨Tip Number 3
Follow up after meetings or interviews. A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining our team at Meliá White House.
We think you need these skills to ace Groups & Events Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Groups & Events Coordinator role. Highlight any relevant experience in hospitality, especially in managing events or working with hotel management systems like SAP.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences have prepared you for it. Be sure to mention your organisational skills and ability to handle multiple events.
Show Off Your Communication Skills:Since this role involves liaising with clients and various hotel teams, make sure your application showcases your strong communication abilities. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Groups and Events Operations
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel and its offerings. Research Meliá White House, its location, and the types of events they host. This will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your organisational skills and experience in managing events. Be ready to discuss how you’ve handled challenges and exceeded client expectations in past positions.
✨Practice Makes Perfect
Rehearse common interview questions related to event coordination and guest services. Think about how you would handle multiple priorities in a fast-paced environment and be prepared to share your strategies for staying organised.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you’ll be coordinating, or how success is measured in this role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
