At a Glance
- Tasks: Manage key merchant partnerships and drive growth through strategic outreach and collaboration.
- Company: Join Groupon, a leading AI-native company transforming local experiences.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on AI and continuous improvement.
- Why this job: Be part of an innovative team making a real impact in the e-commerce space.
- Qualifications: Experience in account management or B2B sales, with strong negotiation skills.
The predicted salary is between 40000 - 50000 £ per year.
London
Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them.
Our mission is to get people offline and into the real world at prices that make it possible.
We’re an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time.
About the role
As a Key Account Manager, you will be responsible for managing and developing a portfolio of high‑value and strategic merchant partners across various categories.
You’ll drive both growth and retention by building trusted relationships, optimizing existing partnerships, and identifying new business opportunities through proactive outreach and strong market understanding.
This role requires strong commercial acumen, cross‑functional collaboration, and a passion for supporting merchant success in a fast‑moving e‑commerce environment.
North Star
Strengthen Groupon’s strategic merchant portfolio by managing key partnerships, securing new high‑value collaborations, and driving sustainable growth across all categories and regions.
- What You’ll Do
- Manage a diverse portfolio of existing key merchant partners across multiple categories (F&D, Things to do, hotel/restaurant chains, services).
- Develop new business opportunities by identifying and reaching out to prospective key accounts across sectors. Build a high‑quality pipeline of National and Enterprise merchants.
- Lead commercial conversations with senior stakeholders, to present partnership opportunities, negotiate contracts, and close new deals.
Structure and negotiate deals that are commercially strong, scalable, and deliver real customer value.
- Ensure accurate reporting of market insights and partner information in CRM tools and shared reporting systems.
- Analyze campaign performance using insights to continuously improve results.
- Oversee the full lifecycle of signed operations, from deal launch to post‑campaign follow‑up.
- Maintain long‑term relationships with partners, ensuring satisfaction and optimizing performance.
- Collaborate cross‑functionally with internal teams (Marketing, Reporting, Operations, Risk, Legal, etc.) to ensure seamless partner delivery and campaign success.
- Coordinate communication plans with key partners and align on annual promotional calendars.
- Support cross‑country coordination for international brands with cross‑market potential.
- Participate in trade fairs, meetings, and external events to represent Groupon and build new partnerships.
- Contribute to team cohesion and performance, sharing best practices and supporting collective goals.
- Perform any related duties necessary to support the success of the team and the business.
- AI mindset – actively be involved in AI expertise to drive innovative project development, maximize sales performance, and continuously optimize company processes on a strategic and operational level.
What You Bring
- Demonstrable experience in account management, business development, or B2B sales—typically gained over around 3–6 years—in sectors such as e‑commerce, travel, hospitality, or entertainment.
We welcome applications from candidates with a range of experience levels where they can evidence the skills and competencies required for the role.
- Proven ability to manage complex partnerships and deliver measurable business results.
- Strong negotiation and relationship‑building skills, with experience engaging decision‑makers at senior levels.
- Excellent organizational and communication skills, able to manage multiple projects simultaneously.
- Proficiency with CRM tools (e. g., Salesforce) and collaborative platforms for reporting and partner tracking.
- Ability to analyze data, identify trends, and translate insights into actionable strategies.
- Demonstrates comfort using AI tools, automation, and data analytics to improve sales effectiveness.
- Fluent in English; proficiency in additional languages is a plus.
- Willingness to travel occasionally to meet partners or attend industry events.
Who You Are
- Commercially driven and passionate about building long‑term partnerships that deliver value.
- A trusted advisor to partners, focused on understanding their goals and finding mutually beneficial solutions.
- Analytical and detail‑oriented, balancing strategy with flawless execution.
- Collaborative and proactive, thriving in cross‑functional and international environments.
- AI mindset – use AI and automation to enhance productivity, decision‑making, and creativity – not just as tools, but as core ways of working.
- Adaptable and resilient, able to prioritize effectively and perform under pressure. Motivated by achieving results and contributing to the overall team success.
- Highly adaptable, with the ability to operate effectively in fast‑paced environments.
- How We Measure Your Success
- Achievement of revenue and margin targets across assigned key accounts.
- Growth of portfolio value through renewals, upsells, and new partnerships.
- Merchant satisfaction and retention levels based on performance and feedback.
- Data accuracy and timeliness of CRM and reporting deliverables.
- Cross‑functional collaboration and contribution to team cohesion and best‑practice sharing.
- Groupon is an AI‑First Company
We’re committed to building smarter, faster, and more innovative ways of working and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work.
If you’re passionate about AI or curious to explore how it can elevate your role you’ll be right at home here.
Groupon’s purpose is to build strong communities through thriving small businesses.
To learn more about the world’s largest local e-commerce marketplace, click here .
You can also find out more about us in the latest Groupon news as well as learning about our DEI approach .
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StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager – Fixed-Term, 1 Year
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Groupon is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Groupon and demonstrate your commitment to the field.
We think you need these skills to ace Key Account Manager – Fixed-Term, 1 Year
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like Key Account Manager – Fixed-Term, 1 Year at Groupon, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to Key Account Manager – Fixed-Term, 1 Year at Groupon. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Groupon
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
