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- Tasks: Support NetSuite ERP, triage issues, and deliver user training.
- Company: Groupon connects customers with local businesses, promoting unique experiences worldwide.
- Benefits: Enjoy hybrid work options, a culture of innovation, and opportunities for personal impact.
- Why this job: Join a transformative team where your contributions can make a real difference.
- Qualifications: Bachelor's degree in Finance or related field; 3+ years NetSuite experience required.
- Other info: Work from Prague or London; embrace AI tools in your role.
The predicted salary is between 28800 - 48000 ÂŁ per year.
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Join to apply for the Junior Financial System Analyst role at Groupon
Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.
Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We\’re a \”best of both worlds\” kind of company. We\’re big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.
About The Role
We are seeking a hands-on NetSuite Functional Support Analyst to join our Finance Technology team. This role anchors our first-line and partially second-line ERP support structure and is critical in ensuring a stable, user-friendly, and resilient ERP environment.
As a first-line functional support specialist, you will triage issues, maintain NetSuite configuration, and collaborate with accounting, finance, and external support teams. This is not a technical developer or integration role — but one focused on usability, process clarity, documentation, and end-user enablement.
You will also help design and deliver end-user training sessions, with a strong focus on documentation and proactive support. You must be proficient in English and comfortable working in a multinational environment. The role requires cultural sensitivity and occasional adjustment to U.S. working hours, as part of the broader team is U.S.-based.
What You’ll Do
Functional Support & User Assistance
- Act as the first point of contact for NetSuite-related questions, issues, and requests.
- Triage incoming ERP support tickets, investigate issues, and resolve or escalate accordingly.
- Collaborate with business teams to ensure smooth day-to-day ERP operations.
- Provide regular updates to management on issues arising from end users.
- Coordinate with multiple departments within the organization to resolve any global issues.
Configuration, Month-End & Reporting
- Support global month-end, quarter-end, and year-end close cycles.
- Maintain and configure saved searches, roles, permissions, and dashboards.
- Assist in preparing ad-hoc reports and support finance teams with reporting needs.
Training & Documentation
- Design, prepare, and deliver training for NetSuite users globally.
- Build and maintain internal training materials, walkthroughs, and support documentation.
- Contribute to the knowledge base and promote user self-service.
Coordination & Quality Assurance
- Participate in UAT testing for patches, updates, and new feature rollouts.
- Collaborate with external vendors and internal teams to align on business needs.
- Understand upstream/downstream data flows to help diagnose root causes of user-facing issues.
What We’re Looking For
- Bachelor\’s degree in Finance, Accounting, Information Systems, or related field
- 3+ years experience supporting NetSuite ERP in a functional, user-facing capacity
- Deep understanding of finance processes (P2P, O2C, R2R, close cycles)
- Experience configuring saved searches, workflows, permissions, and dashboards
- Ability to design and deliver user training sessions (advantageous)
- Strong documentation and communication skills
- Advanced Excel skills (vlookup, pivot tables, formulas)
- Ability to explain technical concepts to non-technical users
- Proficiency in English and demonstrated ability to work in multicultural, international environments
- Flexibility to occasionally align with U.S. working hours
- Collaborative, detail-oriented, and proactive mindset
- Familiarity with Coupa, Anaplan, or Alteryx is a plus
- Exposure to Jira, Confluence, and ticketing systems preferred
- Working from our Prague\’s or London\’s office in hybrid mode (2 days in the office, 3 days – home office)
Groupon is an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We\’ve noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon\’s Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
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Industries
Technology, Information and Internet
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Junior Financial System Analyst employer: Groupon
Contact Detail:
Groupon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Financial System Analyst
✨Tip Number 1
Familiarise yourself with NetSuite and its functionalities. Since the role focuses on user support and configuration, having a solid understanding of how NetSuite operates will help you stand out during interviews.
✨Tip Number 2
Brush up on your finance processes knowledge, especially P2P, O2C, and R2R cycles. Being able to discuss these processes confidently will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to showcase your communication skills. Since you'll be explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms to ensure clarity.
✨Tip Number 4
Network with current or former Groupon employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which could give you an edge in your application.
We think you need these skills to ace Junior Financial System Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in finance and ERP systems like NetSuite. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Groupon's mission and how your skills align with the Junior Financial System Analyst role. Mention specific experiences that relate to user support and training.
Highlight Technical Skills: Emphasise your proficiency in Excel and any experience you have with documentation tools or ticketing systems. This will show your capability to handle the technical aspects of the role.
Showcase Communication Abilities: Since the role requires collaboration with various teams, highlight your communication skills. Provide examples of how you've effectively communicated complex information to non-technical users in the past.
How to prepare for a job interview at Groupon
✨Understand the Role
Make sure you have a solid grasp of what a Junior Financial System Analyst does. Familiarise yourself with NetSuite and its functionalities, as well as the finance processes like P2P, O2C, and R2R. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
Since this role involves collaborating with various teams and explaining technical concepts to non-technical users, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex information in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to triage issues or support users effectively. Be ready to discuss how you would handle specific ERP-related challenges.
✨Highlight Your Training Experience
If you have experience designing and delivering training sessions, make sure to highlight this during the interview. Discuss any training materials you've created and how you ensured users felt supported and empowered.
