At a Glance
- Tasks: Provide first and second line IT support for innovative parking management solutions.
- Company: Join GroupNexus, a forward-thinking leader in the parking management sector.
- Benefits: Competitive salary up to £35k, hybrid working, and a supportive team culture.
- Other info: Be part of a family-like culture with opportunities for growth and development.
- Why this job: Enhance your technical skills while making a real impact in a dynamic environment.
- Qualifications: Technical understanding and a passion for problem-solving in IT support.
The predicted salary is between 31500 - 38500 £ per year.
Location: Hampstead, North London/ Hybrid Working
Salary: Up to £35k depending on experience
Full time: Mon – Fri 0900-1700
Reporting to: Head of Customer Support & Monitoring
About us:
GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.
About the role:
The ANPR Technical Support Analyst role is responsible for providing first/second line support to both internal and external customers for a range of solutions. This is an exciting opportunity for a candidate looking to improve their technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client's strategy.
You will be supporting 1000+ remote sites as well as having responsibility for dispatching engineers to site to resolve issues. A good technical understanding is important as you will be helping to configure hardware and provide support for troubleshooting issues and supporting engineers onsite.
Completing daily checks of the system will be part of your routine as well as monitoring all incoming alerts using various tools and whilst there will be predefined actions for some tasks, an overall understanding and willingness to explore will be required to troubleshoot to get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues.
Key Objectives & Responsibilities:
- Daily management of support tickets
- Daily Checks
- Compiling reports/ ad-hoc reports
- Resolving tickets to SLA
- On-site equipment sign-off
- Ability to coordinate across teams, working closely with peers to deliver on SLAs
IT Support Analyst employer: GroupNexus Careers
GroupNexus is an exceptional employer located in Hampstead, North London, offering a vibrant work culture that fosters innovation and personal growth. With a strong emphasis on employee well-being, generous holiday allowances, and opportunities for hybrid working, we create an environment where team members can thrive and develop their skills. Join us to be part of a forward-thinking company that values responsibility and ambition, making a meaningful impact in the parking management sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GroupNexus Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GroupNexus Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GroupNexus Careers!
✨Direct Apply to GroupNexus Careers
Let's not forget to apply directly through the GroupNexus Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GroupNexus Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GroupNexus Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GroupNexus Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
