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For Companies At a Glance
- Tasks: Lead key client relationships and drive growth through strategic insights and innovative solutions.
- Company: Join GroupM Nexus, the largest community of performance marketing experts driving innovation at scale.
- Benefits: Enjoy a collaborative culture, continuous learning opportunities, and the chance to work with top-tier clients.
- Why this job: Be a trusted advisor, make an impact, and grow your career in a dynamic environment.
- Qualifications: Seeking a strategic, energetic leader with strong communication skills and a knack for client engagement.
- Other info: Opportunity to work with cutting-edge technology and be part of a high-performing team.
The predicted salary is between 72000 - 108000 £ per year.
Title: Director, Client Leadership
Location: Rose Court, London
Reporting to: Head of Agency
Role Overview
The Director, Client Leadership has ownership for a selection of key Nexus Media Solutions (NMS) clients. They are responsible for delivering outstanding client leadership to retain and grow NMS existing clientele, including all areas of cross-channel activation. In addition, they will be required to identify, unlock, and grow new client opportunities.
Responsibilities
Specific responsibilities include but are not limited to:
Client Leadership and agency partnership
- Own assigned clients within NMS (3-5 clients), establishing yourself as a trusted strategic advisor and the go-to person for client relationships.
- Build a detailed understanding of their clients, their needs, the business/marketing challenges they face, and align these to opportunities within NMS.
- Partner with key agency stakeholders for your client base including Client partners (or equivalent) to deliver agreed client growth plans through embedding themselves within agency team structures.
- Responsible for delivering strategic insights, innovation, and growth across the client base.
- Own the design and delivery of strategic client engagement initiatives for their accounts.
- Deliver QBRs, innovation workshops, and roadmap sessions for their client base.
- Take a proactive approach to client engagement, ensuring you engage not only on day-to-day account-related themes but also on wider and longer-term industry topics, offering thoughts, sharing updates, and providing advice as appropriate.
- Strive for the highest level of client satisfaction in everything they do.
Growth and success of new and existing clients
- Partner with the agency to deliver a client growth plan for your clients to drive growth.
- Own NMS pipeline for your nominated clients including detailed forecasting on expected revenue and net sales attainment, as well as expected revenue generation from new client wins.
- Spot opportunities for growth through analysis of client investment and aligning NMS solutions to such opportunities.
- Showcase new NMS products or capabilities to their client base to aid growth.
- Identify and drive key growth initiatives including, but not limited to, “Behind the Scenes” initiatives.
- Build, empower, and evolve team capabilities to develop strategic and forensic client-specific growth plans to grow their existing accounts.
Effective ways of working
- Ownership of an agreed vertical to provide thought leadership, insights, and direction to your own clients as well as evangelising your learnings across other key NMS stakeholders.
- Support NMS, GroupM, and agency pitch efforts across allocated vertical and clients.
- Be the voice of your clients internally, feeding into the developments and roadmap of Solutions Development and Marketing Science.
- Follow established working practices that aid a collaborative dynamic with Activation, Client Services, Marketing Science, and Solutions Development, as well as the wider team to provide best-in-class campaign proposals, reporting, servicing, and insights.
- Develop and maintain a full understanding of all GM capabilities, solutions, and services (e.g. Choreograph, Acceleration, and GOAT).
- Regularly spot opportunities for case studies and award entries from the client base and work with Marketing to design and build these.
Requirements
The ideal candidate is a commercially focused, seasoned client leader who is:
- Strategic, action-focused, and an inspirational client leader.
- Highly organised, including strong time-management.
- Energetic, enthusiastic, and resilient.
- Commercially astute, able to spot opportunities for business growth and quickly devise a strategy to win business.
- Able to lead by example on the core NMS values, adopting a collaborative and effective ‘one team’ ethos across all NMS teams internally and with agencies.
- Able to confidently talk about the market and all channels covered by NMS, including the use of data, AI, and measurement to deliver value to clients.
- Focused on building strong relationships based on trust and integrity.
- Exceptional stakeholder management and bringing teams together to solve for client needs.
- An active listener that can quickly become a trusted partner with clients and agencies at all levels of seniority.
- A problem solver that can resolve conflict and client pain points through diplomacy and tact.
- Strong and effective communicator across all levels; can translate technical and complex points to non-technical audiences.
GroupM Nexus
GroupM Nexus is the industry’s largest community of performance marketing experts designed to drive performance and innovation at scale for GroupM’s agencies and clients. With the most platform accreditations in the industry combined with proprietary technology, media, and solutions, a culture of continuous innovation and scaled partnerships, GroupM Nexus consistently sets new benchmarks for effectiveness and efficiency across all forms of media to drive growth for the world’s leading advertisers.
Discover more about GroupM Nexus at
Discover more about GroupM at
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Director, Client Leadership employer: GroupM
Contact Detail:
GroupM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Client Leadership
✨Tip Number 1
Familiarize yourself with Nexus Media Solutions' key clients and their industries. Understanding their business challenges and marketing needs will help you position yourself as a strategic advisor during the interview process.
✨Tip Number 2
Showcase your experience in client leadership by preparing specific examples of how you've successfully managed client relationships and driven growth in previous roles. This will demonstrate your ability to deliver outstanding client leadership.
✨Tip Number 3
Research the latest trends in performance marketing, data usage, and AI applications within the industry. Being knowledgeable about these topics will allow you to engage in meaningful discussions and showcase your expertise.
✨Tip Number 4
Prepare to discuss how you can contribute to building a collaborative team environment. Highlight your experience in working cross-functionally and how you can bring teams together to solve client needs effectively.
We think you need these skills to ace Director, Client Leadership
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Director, Client Leadership position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Your Leadership Skills: In your CV and cover letter, emphasize your experience in client leadership and strategic advisory roles. Provide specific examples of how you've successfully managed client relationships and driven growth.
Highlight Relevant Experience: Detail your experience in cross-channel activation and any relevant industry knowledge. Mention specific clients or projects where you demonstrated your ability to identify opportunities and deliver results.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Discuss your approach to client engagement and how you plan to contribute to the growth of NMS's clientele.
How to prepare for a job interview at GroupM
✨Understand Client Needs
Before the interview, take time to research the specific clients you would be managing. Understand their business challenges and how Nexus Media Solutions can provide solutions. This will help you demonstrate your ability to be a trusted strategic advisor.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led client relationships in the past. Highlight your ability to build strong partnerships and deliver strategic insights that drive growth. Be ready to discuss how you can empower teams to achieve client objectives.
✨Demonstrate Commercial Acumen
Be prepared to discuss how you identify and seize opportunities for business growth. Share specific instances where you've developed strategies that resulted in increased revenue or client satisfaction. This will showcase your commercial focus and strategic thinking.
✨Communicate Effectively
Practice translating complex ideas into simple terms. During the interview, focus on clear and concise communication, especially when discussing technical aspects of marketing and data. This will highlight your ability to connect with clients at all levels.
