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- Tasks: Manage daily operations, arrange deliveries, and handle customer enquiries.
- Company: Join Prinova, a global leader in ingredient solutions with a vibrant culture.
- Benefits: Enjoy personal growth, health cash plan, and subsidised gym membership.
- Why this job: Be part of a dynamic team making a real impact in the food and nutrition industry.
- Qualifications: Fluency in English and French, experience with key accounts, and strong communication skills.
- Other info: Fast-paced environment with opportunities for training and development.
The predicted salary is between 28800 - 43200 £ per year.
Customer Care Associate - French Speaker (Full-time, Permanent) Hybrid - 2 Office days, Central London
Unlock your potential with Prinova. We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world's best-known food, beverage, and nutrition brands. Our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader.
What does a Customer Care Associate role mean at Prinova? This team is responsible for managing the daily business operations, including warehouses, deliveries to customers, and demand planning.
What’s in it for you?
- Personal growth, including training and development opportunities
- Health Cash Plan
- Subsidised gym membership
What to expect?
- Arranging deliveries to customers from warehouses in UK and EU by road, ferry, and courier
- Liaison with customers, warehouses, and carriers
- Input of correct information onto internal system, to create forward allocations and warehouse instructions
- Invoicing customers promptly, with correct VAT calculated
- Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.)
- Handling enquiries, complaints and other aspects of customer service as required
- Monthly stock reconciliations and handling follow-on enquiries from the finance department
- Handling non-conformances
- Occasional on-site inspection of warehouses
- Processing charges invoices from warehouses, forwarders, and other suppliers
- Project work
- When necessary, covering for fellow team member's absences due to holiday, medical leave etc.
Does this sound like you?
- Fluency in English and French is required
- Experience in handling key accounts
- Experience with any ERP system
- Proficiency in MS Office applications
- Outstanding business communication skills, both written and verbal
- Commitment to customer service (both internal and external)
- Have enthusiasm for a fast-paced, dynamic environment where products and programs are evolving as the business grows
Interested? We would love to hear from you. Submit your CV by clicking Apply. If you have any further questions or would like to see the full job description, please email us for an informal chat: careers-europe@prinovaglobal.com
Logistics Coordinator - French Speaker in London employer: Grouper Technology
Contact Detail:
Grouper Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Coordinator - French Speaker in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics field, especially those who work at Prinova or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Prinova's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute to our success.
✨Tip Number 3
Practice your French! Since fluency is key for this role, brush up on your language skills, especially business-related vocabulary. You want to impress us with your communication skills right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at Prinova.
We think you need these skills to ace Logistics Coordinator - French Speaker in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Care Associate. Highlight your experience in logistics, customer service, and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Show Off Your Language Skills: Since fluency in English and French is a must, don’t forget to showcase your language abilities. Whether it’s through previous roles or specific projects, let us know how you’ve used your language skills in a professional setting.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, so we can easily see why you’d be a great fit for us!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just click 'Apply' and follow the prompts!
How to prepare for a job interview at Grouper Technology
✨Know Your Stuff
Before the interview, make sure you understand Prinova's business model and the role of a Customer Care Associate. Familiarise yourself with logistics terminology and processes, especially those related to deliveries and invoicing. This will show your genuine interest and help you answer questions more confidently.
✨Brush Up on Your French
Since fluency in French is a must, practice speaking and writing in French before the interview. Be prepared to answer questions in French or even conduct part of the interview in the language. This will demonstrate your proficiency and commitment to the role.
✨Showcase Your Communication Skills
As this role requires outstanding business communication skills, think of examples from your past experiences where you effectively handled customer inquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, company culture, and growth opportunities at Prinova. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
