We are looking for Technical Support Specialists to join our Technical Assistance team. This role is at the heart of vehicle problem resolution, supporting repairers and service partners to diagnose and resolve technical incidents quickly, accurately, and cost-effectively.
You will be the first line of expert technical support, ensuring that customer vehicle issues are resolved at the lowest possible cost and within agreed service lead times, while maintaining exceptional technical and customer service standards.
Key Responsibilities
- Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents
- Accurately understand, analyse, and identify vehicle problems
- Verify that repairers have applied all recommended diagnostic and repair steps
- Advise corrective actions and provide technical solutions where known
- Ensure full case traceability using PAMIR
- Respect and monitor technical assistance SLAs and lead times
- Manage an average workload of 10 tickets per day, ensuring timely resolution
- Communicate clearly and professionally with all stakeholders
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Technical Support Specialist - Automotive in Coventry employer: Groupe SEGULA Technologies SA
Join a pioneering team dedicated to revolutionising electric propulsion in a dynamic and innovative work environment. With a strong focus on employee development, we offer extensive growth opportunities and foster a collaborative culture that encourages creativity and excellence. Located at the forefront of electrification, our company not only champions sustainability but also provides employees with the chance to work on cutting-edge technology that shapes the future of transportation.
Contact Details:
Groupe SEGULA Technologies SA Recruitment Team
