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- Tasks: Manage customer orders and ensure timely delivery while maintaining high service levels.
- Company: Groupe SEB is a global leader in Small Domestic Appliances with a strong brand portfolio.
- Benefits: Enjoy hybrid work, a modern office, on-site gym, discounted lunches, and team-building activities.
- Why this job: Join a Great Place to Work and contribute to customer satisfaction in a collaborative environment.
- Qualifications: 5+ years in Sales Administration, strong organization, communication skills, and IT literacy required.
- Other info: We promote diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Job Title:
Sales Administrator
Company Overview:
Groupe SEB is the world reference in Small Domestic Appliances (SDA), with 11 products sold worldwide every second, 350 million products sold every year and a global turnover of €8 billion in 2023. As a group, we are present in more than 150 countries, represented by more than 35 brands (Tefal, Krups & Rowenta, to name a few) and 1,200 retail stores worldwide.
In the UK, we operate under the brand of Tefal, a UK brand leader in Cookware with a presence in Electrical Cooking & Food Preparation, Linen Care and Floorcare. As Tefal, we are a well-known brand with a strong product portfolio and have a partnership with world renown chef, Jamie Oliver and other brand collaborations with the likes of Nespresso.
Our modern office, located in the scenic Ditton Park in Datchet, offers a state of the art and modern facilities. Set amidst tranquil surroundings, our workplace fosters an atmosphere that ignites creativity and encourages collaboration.
We’re proud to have been accredited as a Great Place to Work in both 2022 and 2024, and we continuously strive to improve. Join us and be a part of our journey!
Job Overview:
As a Sales Administrator, you will effectively manage the customer order portfolio to achieve the expected revenue and contribute to customer satisfaction. You will ensure that products are delivered on time and in the requested quantity, maintaining a high level of service throughout the order and delivery process.
Key Responsibilities as a Sales Administrator at Groupe SEB:
- Register and process orders for your portfolio of customers, ranging from food retailers, e-commerce merchants and wholesalers.
- You will cross reference pricing conditions and packaging consistency against logistics data and customer terms.
- Communicate with various stakeholders (purchasing centres, suppliers, logistics), informing them of delivery times, delays and shortages.
- Follow orders through to delivery and ensure customer information systems are up to date.
- Liaise with Demand Management, Logistics Platforms, Credit Control, Account Managers and Contract management to handle and resolve disputes.
- Responsible for the distribution of limited stock among customers.
Qualifications and Skills required as a Sales Administrator at Groupe SEB:
- You must have a minimum of 5 years experience in Sales Administration or in a similar capacity.
- Effective organisation skills with the ability to prioritise and make decisions.
- Strong interpersonal skills and possess a collaborative approach to challenges.
- Ability to convince and influence through verbal and written communications.
- You are results-driven and motivated by your objectives.
- You must be entrepreneurial and willing to think outside the box to try new approaches.
- You must be highly IT literate and able to demonstrate competent use of Microsoft Office packages, especially Excel.
- You are a problem solver and have a “can do” attitude to problem-solving whilst working cross-functionally.
Overview on package – Sales Administrator – Groupe SEB:
- Working Monday to Friday, 37.5 hours a week.
- Hybrid working, 3 days in the office and 2 days from home. Tuesday and Wednesday are our core days for cross collaboration.
- A modern office environment with the option to work in open areas.
- Fun and team building activities within the building – Pool and Table Tennis.
- On site-gym that is accessible 24/7.
- Discounted lunches (we provide a weekly allowance).
- On-site parking and a free bus service from Datchet and Slough station.
- Dental and Private Health care options.
EO Statement:
Groupe SEB UK is an equal opportunities employer committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and are dedicated to eliminating discrimination and promoting equality of opportunity throughout our organisation. Join us in our mission to build a culture where everyone feels valued, respected, and empowered to succeed.
Sales Administrator employer: Groupe SEB
Contact Detail:
Groupe SEB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarize yourself with Groupe SEB's product portfolio, especially Tefal's offerings. Understanding the products you’ll be working with will help you communicate effectively with customers and stakeholders.
✨Tip Number 2
Highlight your experience in managing customer orders and resolving disputes. Be ready to share specific examples of how you've successfully navigated challenges in previous roles.
✨Tip Number 3
Demonstrate your IT skills, particularly in Microsoft Excel. Prepare to discuss how you've used data analysis or reporting tools to improve order management processes in your past positions.
✨Tip Number 4
Showcase your collaborative approach by discussing experiences where you worked cross-functionally. Emphasize your ability to communicate with various departments to ensure smooth operations.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Sales Administrator position at Groupe SEB. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your relevant experience in sales administration. Emphasize your organizational skills, problem-solving abilities, and proficiency in Microsoft Office, especially Excel, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and collaborative approach. Mention specific examples of how you've successfully managed customer orders or resolved disputes in previous roles.
Highlight Your Achievements: In both your CV and cover letter, include quantifiable achievements from your past roles. For instance, mention how you improved order processing times or enhanced customer satisfaction, as this will demonstrate your results-driven mindset.
How to prepare for a job interview at Groupe SEB
✨Showcase Your Experience
Make sure to highlight your 5+ years of experience in Sales Administration. Be prepared to discuss specific examples of how you've managed customer orders and resolved disputes effectively.
✨Demonstrate Your Organizational Skills
Since the role requires effective organization and prioritization, share instances where you successfully managed multiple tasks or projects simultaneously. This will show your ability to handle the demands of the position.
✨Communicate Clearly
Strong verbal and written communication skills are essential. Practice articulating your thoughts clearly and concisely, especially when discussing how you've influenced stakeholders in previous roles.
✨Emphasize Your IT Proficiency
Be ready to discuss your proficiency with Microsoft Office, particularly Excel. You might be asked to demonstrate your skills or provide examples of how you've used these tools to enhance your work efficiency.
