At a Glance
- Tasks: Lead after-sales operations and drive strategic performance across the UK & Ireland.
- Company: Join Groupe SEB, a global leader in small domestic appliances with a vibrant culture.
- Benefits: Enjoy hybrid working, performance bonuses, on-site gym, and discounted lunches.
- Other info: Be part of a diverse team in a modern office that values creativity.
- Why this job: Make a real impact in a dynamic environment while collaborating with top brands.
- Qualifications: Proven leadership in after-sales and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Groupe SEB is the world reference in Small Domestic Appliances (SDA) and professional coffee equipment, selling more than 400 million products every year and generating €8.2 billion in sales in 2025. The Group operates in over 150 countries, with a portfolio of more than 40 global brands including Tefal, Krups and Rowenta, and employs more than 30,000 people worldwide.
In the UK, we operate under the brand of Tefal, a UK brand leader in Cookware with a presence in Electrical Cooking & Food Preparation, Linen Care and Floorcare. Our modern office, located in the scenic Ditton Park in Datchet, offers state-of-the-art facilities. We're proud to have been accredited as a Great Place to Work in both 2022 and 2024.
As the After Sales & Operations Manager, you will lead the after-sales and reverse flow operations across Groupe SEB UK & Ireland, accountable for the operational, strategic and financial performance of the department. You will shape and deliver the local After Sales strategy, managing service partner networks, leading critical issue resolution and ensuring compliance with consumer laws across the UK and Ireland.
Key Responsibilities:- Define and implement the After Sales and reverse flow operations strategy for the UK & Ireland.
- Drive operational efficiency in After Sales operations by analysis of KPIs and financial performance.
- Pilot all After Sales Service processes and lead the deployment of new processes.
- Responsible for quality management and compliance, driving the audit, development, and maintenance of a high-performing After-Sales Service Partner network.
- Define and manage return process and policies for all distributors.
- Manage after sales service excellence and consumer satisfaction.
- Act as a local ambassador for corporate Environmental, Social and Governance (ESG) topics.
- Benchmark performance against industry standards and introduce best practices.
- Ensure compliance with UK and Ireland regulatory requirements.
- Monitor market and legislative developments through trade bodies.
- Act as a Trusted representative of the Supply Chain leadership team.
- Proven leadership experience within after-sales, reverse logistics and/or service management environments.
- Experience from a Consumer Electronics business is highly desirable.
- Demonstrable experience in people development and direct line management responsibilities.
- Strong understanding of After Sales and Reverse Logistics.
- Demonstrated experience managing budgets, P&L responsibility and service cost control.
- Excellent stakeholder management, communication and negotiation skills.
- Strong analytical capability with a data driven & continuous improvement mindset.
- A degree with an engineering background is preferred.
- Working Monday to Friday.
- Hybrid working, 3 days in the office and 2 days from home.
- Opportunity to earn a yearly performance bonus.
- A modern office environment with the option to work in open areas.
- On site-gym that is accessible 24/7.
- Discounted lunches.
- On-site parking and a free bus service from Datchet and Slough station.
- Dental and Private Health care options.
Groupe SEB UK is an equal opportunities employer committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and are dedicated to eliminating discrimination and promoting equality of opportunity throughout our organisation.
After Sales and Operations Manager in Datchet employer: Groupe SEB
Groupe SEB is an exceptional employer, offering a vibrant work culture in the picturesque Ditton Park, Datchet, where creativity and collaboration thrive. With a strong commitment to employee growth, hybrid working options, and a range of benefits including a modern office environment, on-site gym, and performance bonuses, we ensure our team members feel valued and empowered. Join us at Tefal, where your contributions will directly impact our mission to deliver excellence in after-sales operations across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales and Operations Manager in Datchet
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Groupe SEB. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with their mission, especially around after-sales and operations. We love candidates who resonate with our ethos!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you've demonstrated leadership or problem-solving skills in after-sales or service management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Groupe SEB.
We think you need these skills to ace After Sales and Operations Manager in Datchet
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the After Sales & Operations Manager role. Highlight your experience in after-sales and reverse logistics, and don’t forget to mention any relevant achievements that align with our goals at Groupe SEB.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can contribute to our team. Be sure to mention your understanding of consumer laws and operational efficiency.
Showcase Your Leadership Skills:As we’re looking for someone with proven leadership experience, make sure to highlight your past roles where you’ve led teams or projects. Share specific examples of how you’ve developed people and driven performance.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Groupe SEB!
How to prepare for a job interview at Groupe SEB
✨Know Your Stuff
Before the interview, dive deep into Groupe SEB's products and their after-sales processes. Familiarise yourself with their brands like Tefal and Krups, and understand the consumer electronics landscape. This knowledge will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As an After Sales and Operations Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams, improved processes, or resolved critical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Data-Driven
Groupe SEB values analytical skills, so be ready to discuss how you've used data to drive operational efficiency. Bring specific examples of KPIs you've monitored and how your insights led to improvements. This will show that you're not just a leader but also someone who can make informed decisions based on data.
✨Cultural Fit Matters
Groupe SEB prides itself on being a Great Place to Work. During the interview, express your enthusiasm for their company culture and values. Share how you can contribute to their collaborative environment and support their commitment to Environmental, Social, and Governance (ESG) initiatives.
