At a Glance
- Tasks: Manage customer accounts and ensure top-notch service while coordinating product developments.
- Company: Join Saica Pack, a leader in sustainable packaging solutions.
- Benefits: Enjoy a permanent role with flexible working practices and a focus on work-life balance.
- Other info: Dynamic office environment with opportunities for professional growth and collaboration.
- Why this job: Be part of a purpose-driven team making a positive impact on the environment.
- Qualifications: One year of customer service experience and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Join Saica Pack, a division of the Saica Group, where you'll have the opportunity to develop corrugated cardboard packaging solutions. At Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the driving force behind a more responsible production model. We believe in talent, professional growth, and making a positive impact on the world. If you're looking for a dynamic environment where every day is an opportunity to innovate and create a better world, Saica Group is the place for you!
An opportunity has arisen to recruit a Customer Service Coordinator at the Saica Pack Warrenpoint site. This position will be on a permanent basis, working Monday – Friday.
Duties and Responsibilities:
- Managing a number of customer accounts within the department.
- Ordering, delivery and stock management of all components for each account.
- Interpreting and reviewing customer forecasts and requirements to ensure customer demands are fully met, whilst minimising cost.
- Co-ordinating and processing new product developments from conception to approval/order stage.
- Communicating with customers by various methods, ensuring at all times that high standards of customer service are met.
- Liaison with all internal departments, as well as External Sales, Technical Reps, suppliers and finance service centre.
- Ad hoc duties such as project work, processing complaints, resolving invoice queries, etc.
Skills and Experience:
- One year’s experience in a comparable role.
- Excellent customer service skills.
- Excellent interpersonal skills and an ability to communicate at all levels.
- Ability to work as part of a team, in a busy office, working to tight deadlines.
- Good organisational skills and an ability to prioritise workload.
- Excellent IT skills – including MS Office.
- Excellent communication and interpersonal skills are also essential, in addition to exceptional administrative skills.
- Numeracy, tenacity and resourcefulness skills are also required.
If you believe you have the necessary skills and qualifications, please apply via Workday. Simply login to Workday and search ‘Browse jobs’ to access all current job vacancies at Saica. Please identify how you meet the criteria as this will be used for shortlisting purposes.
Saica Pack is an Equal Opportunities employer committed to diversity, inclusion and gender equality. We welcome applications from all suitably qualified candidates and support work-life balance through flexible and inclusive working practices. Closing date for applications is Friday 17th July 2026 at 1pm.
By joining the Saica Group, you're choosing more than a job – you're choosing a purpose-driven career that aligns with your values. You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world. Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive to maintain a balance between professional and personal life.
Customer Service Coordinator in Warrenpoint employer: Groupe SAICA
Groupe SAICA is an excellent employer for those seeking a meaningful career as an Ink Technician in the UK, offering a dynamic work environment that prioritises sustainability and professional development. Employees benefit from comprehensive training in ink matching, a supportive culture that encourages growth, and the opportunity to contribute to innovative flexographic print operations. With a commitment to quality and teamwork, Saica Flex fosters a collaborative atmosphere where your skills can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Warrenpoint
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Groupe SAICA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Groupe SAICA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Warrenpoint
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Groupe SAICA:Your cover letter is your chance to shine! Tell us why you want to work at Groupe SAICA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Groupe SAICA!
How to prepare for a job interview at Groupe SAICA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
