IT Manager - South Atlantic Lead

Ready to bring passion into your career? Clarins Group is a trusted French family‑owned company, a leader in skincare and make‑up, operating in more than 150 countries. We are looking for an IT Manager - South Atlantic Lead based in our London Head Office.

The role:

• You will lead the local IT operations for UK & Ireland, ensuring stable infrastructure, high‑quality end‑user support, and strong business alignment—while also acting as a regional applications driver across the South Atlantic.
• This is a hands‑on role with real scope: ~1,000 users supported locally, ~1,350 users regionally, and an applications portfolio of ~19 business applications (including customs and third‑party tools).

What you’ll do:

• Lead local IT operations (UK & Ireland).
• Act as the primary IT point of contact for local users, ensuring excellent day‑to‑day service.
• Coordinate with external support providers and the Regional Support Team to resolve incidents efficiently.
• Ensure service delivery meets Group SLAs and aligns with ITIL best practices and COBIT processes.
• Own local IT financials and suppliers.
• Define and manage the local IT operating and investment budget, aligned with regional guidelines.
• Monitor spend, optimise costs, and report on budget status and forecasts (renewals, licenses, support, equipment).
• Manage local IT contracts (on‑site support, telecom, hardware), track performance, and support procurement in line with global policies.
• Lead and develop local IT resources.
• Supervise local IT staff and/or outsourced technicians, driving responsiveness and quality.
• Promote continuous improvement, knowledge sharing, and documentation of local procedures.
• Drive regional application harmonisation and low‑code delivery.
• Contribute to consolidating and streamlining local applications into shared regional solutions.
• Ensure solutions align with Clarins’ enterprise architecture, security, and compliance standards.
• Partner with key users to capture needs, run workshops, map processes, and translate requirements into user stories and specifications.
• Support design and delivery using Low‑Code platforms (e.g., OutSystems or Microsoft Power Platform) and/or third‑party tools, ensuring testing, documentation, deployment, and adoption.
• Strengthen regional supplier and contract coordination.
• Oversee regional supplier contracts and support subsidiaries with renewals, performance monitoring, and negotiation preparation.
• Maintain a regional supplier repository, including end dates, service levels, and obligations.

You have:

• A Bachelor’s degree (or equivalent) in IT, Computer Science, or a related field.
• 8+ years in IT roles, including 3+ years in IT management and/or application leadership.
• Proven experience in local IT operations, vendor coordination, and business application support or development.
• Exposure to regional/international, multi‑country environments.
• Experience within an omni‑channel retail environment is preferred.
• Strong stakeholder management skills, able to communicate effectively with both business and technical teams.
• A proactive, structured approach: prioritisation, problem‑solving, analytical thinking, and documentation.
• Confidence working with Low‑Code platforms (OutSystems / Power Platform) and application lifecycle management.
• Familiarity with ITIL/COBIT and service management practices.
• Basic understanding of data integration and collaboration with BI/data teams.
• Fluent English (additional languages are a plus).

We have:

• A flexible work environment, with up to 2 days of remote working per week.
• 25 days annual leave, increasing by 1 day every year with a maximum of 30 plus Birthday off.
• Development and training opportunities.
• Employee Assistance Programme.
• We Care Day – Volunteering.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group:

AB‑Corp certified global leading skincare and make‑up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by‑laws. Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive. This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.

Equal opportunity employer:

We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal‑opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).