At a Glance
- Tasks: Deliver world-class customer service across multiple channels and assist various teams.
- Company: Join the renowned Clarins Group in a vibrant Harlow location.
- Benefits: Enjoy competitive pay, 25 days annual leave, and exclusive employee discounts.
- Other info: Great opportunity for personal growth and development in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Experience with Zendesk or Salesforce and GDPR awareness are a plus.
The predicted salary is between 9.9 - 12.1 £ per hour.
Clarins Group in Harlow is seeking a Customer Service Advisor (31 hrs/wk) to deliver world-class service across multiple channels from our National Distribution site.
You will assist consumers, trade customers and internal teams while adhering to KPI targets.
The role offers competitive pay, 25 days annual leave (pro rata for part-time), and access to benefits including employee discounts and training.
GDPR awareness and experience with Zendesk or Salesforce are advantageous.
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Part-Time Customer Experience Advisor (31h) in Harlow employer: Groupe Clarins
Groupe Clarins is an exceptional employer that champions creativity and innovation in the beauty industry, offering a flexible remote work environment that promotes work-life balance. With generous annual leave and a strong focus on employee development, team members are encouraged to grow their skills and advance their careers while contributing to impactful product launches. Join us to be part of a collaborative culture that values your input and fosters a passion for skincare.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Experience Advisor (31h) in Harlow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Groupe Clarins and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Groupe Clarins and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Experience Advisor (31h) in Harlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Groupe Clarins.
Get Familiar with Our Brand:Before applying, take some time to learn about Groupe Clarins and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Groupe Clarins
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Groupe Clarins.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Groupe Clarins will surely appreciate.
