Clarins Group is seeking a Head of Customer Services (Maternity Cover) for the Harlow Head Office, a hybrid role offering up to two days remote work per week. The role leads the UK Customer Service team, ensuring 5 Star service while monitoring costs and environmental impact.
The successful candidate will define service levels and KPIs, manage budgets, oversee contact management, address consumer complaints with senior leadership, and ensure GDPR compliance.
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Head of Customer Service – Maternity Cover | Hybrid in Harlow employer: Groupe Clarins
At Clarins Group, we pride ourselves on being a global leader in skincare and make-up, offering a vibrant work culture that champions diversity and inclusion. Our employees enjoy competitive benefits, including generous annual leave, a rewarding employee discount, and ample career development opportunities, all while contributing to our mission of making life more beautiful. Join us in a supportive environment where your passion for beauty can flourish and where you can make a meaningful impact on both our customers and the planet.
