Clarins Group, based at the Harlow Head Office, seeks a Head of Customer Services (Maternity Cover) to lead the UK CS function in a hybrid setup. You will drive 5 Star service for Consumers and Trade Customers, oversee training, budgets and performance, and collaborate with senior leaders across logistics, credit control and events.
You will shape service levels, monitor KPIs (including NPS), and address complex complaints with a data-driven approach while ensuring GDPR and safety compliance.
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Customer Services Director – 5-Star Service Lead (Maternity Cover) in Harlow employer: Groupe Clarins
At Clarins Group, we pride ourselves on being a global leader in skincare and make-up, offering a vibrant work culture that champions diversity and inclusion. Our employees enjoy competitive benefits, including generous annual leave, a rewarding employee discount, and ample career development opportunities, all while contributing to our mission of making life more beautiful. Join us in a supportive environment where your passion for beauty can flourish and where you can make a meaningful impact on both our customers and the planet.
