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- Tasks: Deliver 5-star customer service across various communication channels.
- Company: Join Groupe Clarins, a leading skincare and makeup brand with a global presence.
- Benefits: Enjoy competitive pay, generous leave, discounts, and career development opportunities.
- Why this job: Be part of a passionate team that values customer satisfaction and personal growth.
- Qualifications: 2+ years in customer service and strong communication skills required.
- Other info: Flexible shifts with potential for performance-based bonuses and well-being support.
The predicted salary is between 13 - 16 £ per hour.
Job location: Harlow, United Kingdom. Working hours: 31 hours per week.
Ready to bring passion into your career? Groupe Clarins is a global leading skincare and makeup company with over 150 countries. It is the number one skincare company in Europe and is accelerating supply on other continents.
The role: The Customer Service Advisor will operate at the National Distribution site, offering 5‑star customer service and expert advice to consumers, trade customers and internal stakeholders. The role uses multiple communication channels – email, telephone, live chat, social media platforms and letter – while adhering to KPI guidelines and cost targets. This position involves shift patterns with some weekend duties; applicants must confirm they can meet these requirements.
We have:
- Competitive compensation package
- 25 days annual leave (pro rata for part‑time roles)
- Clarins For You – Reward and Benefits Platform
- Generous employee discount and training allocation
- Potential to earn up to 10% performance‑based bonus
- Career development opportunities
- Well‑being services via Employee Assistance Programme
You are:
- Passionate about delivering world‑class customer service
- Enjoy resolving queries promptly via email, phone, chats and social media
- An excellent listener who understands great customer service
- Possessing some administration experience (desirable but not essential)
- Having best‑in‑class communication skills, verbal and written
You have:
- 2+ years’ customer service experience
- Proficient use of Microsoft Office
- Excellent verbal and written skills; confident communicating at all levels
- Ability to multitask and prioritise work under pressure
- Awareness of GDPR
- Experience with Zendesk or Salesforce (advantage if present)
If you have a curious mind, a thirst to grow and the drive to take on new challenges, join us.
Equal opportunity employer: Groupe Clarins is an inclusive workplace committed to equal opportunity, diversity and inclusion.
Customer Services Advisor (31hrs/wk) in Harlow employer: Groupe Clarins
Contact Detail:
Groupe Clarins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor (31hrs/wk) in Harlow
✨Tip Number 1
Get to know the company! Before your interview, dive into Groupe Clarins' values and products. This shows you're genuinely interested and helps you tailor your answers to fit their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! Whether it's through email or live chat, be ready to demonstrate how you can engage with customers effectively. Use examples from your past experience to highlight your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Services Advisor (31hrs/wk) in Harlow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping others and delivering that 5-star experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills match what we're looking for in a Customer Services Advisor!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Groupe Clarins
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples where you went above and beyond for a customer.
✨Familiarise Yourself with the Company
Do some research on Groupe Clarins and their products. Understanding their brand values and customer service philosophy will help you align your answers with what they’re looking for. Mentioning specific products or initiatives can show your genuine interest.
✨Practice Communication Skills
Since this role involves various communication channels, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on both verbal and written communication skills.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think through potential challenges you might face in the role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
