At a Glance
- Tasks: Deliver 5-star customer service and support via email, phone, and social media.
- Company: Join a leading beauty brand committed to exceptional service and inclusivity.
- Benefits: Competitive pay, 25 days leave, employee discounts, and performance bonuses.
- Other info: Great career development opportunities in an inclusive environment.
- Why this job: Be part of a dynamic team that values your passion for customer service.
- Qualifications: 2+ years in customer service and strong communication skills required.
The predicted salary is between 24000 - 30000 € per year.
Ready to bring passion into your career? Shift patterns include weekends; please ensure you can fulfill these requirements before applying.
The role: Based at the National Distribution Site, your main function is to offer exceptional 5‑star customer service and expert advice to consumers, trade customers, and internal stakeholders. You will work within set guidelines and adhere to KPIs. You will support customers, Clarins sales force, and in‑store sales staff using multiple communication channels including email, telephone, live chat, social media platforms, and letter. The department’s aim is to deliver 5‑star Clarins service while monitoring costs and environmental impact – “Delivering the best level of service at the right cost and on time.”
We have:
- Competitive compensation package
- 25 days annual leave (pro rata for part‑time roles)
- Clarins For You – our reward and benefits platform
- Generous employee discount and training allocation
- Potential to earn up to 10% performance‑based bonus
- Career development opportunities
- Access to a range of wellbeing services through our Employee Assistance Programme
You are:
- Passionate about delivering world‑class customer service
- Enjoy resolving all queries in a timely manner from email, phone, chats and social media
- An excellent listener who understands great customer service
- Some administration experience desirable but not essential
- Best‑in‑class communication skills, both verbally and written
You have:
- 2+ years customer service experience
- Proficient in Microsoft Office
- Excellent verbal and written skills, with the ability to communicate confidently at all levels
- Ability to multitask and prioritise work under pressure
- Awareness of GDPR
- Previous experience with Zendesk or Salesforce is an advantage
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
Equal opportunity employer. We welcome applications from all backgrounds and are committed to providing equally accessible opportunities. Inclusion and diversity are firmly grounded in our core values. We strive to achieve an inclusive environment and foster an equal‑opportunity culture where everyone can reach their full potential and do their best work. We are a member of the ILO (International Labour Organization) and the Employers Network for Equity and Inclusion (ENEI).
Customer Services Advisor (31hrs/pw) in Harlow employer: Groupe Clarins
At Clarins, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and dedication. Located at our National Distribution Site in Harlow, we provide competitive compensation, generous annual leave, and a robust benefits platform, alongside ample opportunities for career development and personal growth. Join us to be part of a diverse team committed to delivering world-class customer service while prioritising employee wellbeing and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor (31hrs/pw) in Harlow
✨Tip Number 1
Get to know the company! Research Clarins and their customer service ethos. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, try role-playing different scenarios with friends or family. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Clarins.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Services Advisor (31hrs/pw) in Harlow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping others and delivering that 5-star experience.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any specific skills or experiences that align with the role, especially your communication skills and ability to multitask.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Customer Services Advisor role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Groupe Clarins
✨Know Your Customer Service Basics
Brush up on the fundamentals of exceptional customer service. Be ready to discuss your previous experiences and how you’ve handled challenging situations. Think about specific examples where you went above and beyond to deliver 5-star service.
✨Familiarise Yourself with Communication Channels
Since the role involves various communication platforms, make sure you’re comfortable discussing how you would handle queries via email, phone, live chat, and social media. Prepare to share any relevant experience you have with these channels.
✨Demonstrate Your Problem-Solving Skills
Employers love candidates who can think on their feet. Prepare a few scenarios where you successfully resolved customer issues. Highlight your ability to multitask and prioritise under pressure, as this is crucial for the role.
✨Show Your Passion for the Brand
Research Clarins and understand their values and products. Be ready to express why you want to work for them specifically and how you align with their mission of delivering top-notch service while being mindful of costs and environmental impact.
