At a Glance
- Tasks: Deliver 5-star customer service via email, phone, chat, and social media.
- Company: Join a leading beauty brand committed to exceptional service and inclusivity.
- Benefits: Competitive pay, generous leave, employee discounts, and career development opportunities.
- Other info: Flexible shifts with potential for performance-based bonuses and wellbeing support.
- Why this job: Be part of a dynamic team that values your passion for customer service.
- Qualifications: 2+ years in customer service and strong communication skills required.
The predicted salary is between 24000 - 30000 € per year.
Ready to bring passion into your career? Shift patterns include weekends; please ensure you can fulfill these requirements before applying.
The role: Based at the National Distribution Site, your main function is to offer exceptional 5‑star customer service and expert advice to consumers, trade customers, and internal stakeholders. You will work within set guidelines and adhere to KPIs. You will support customers, Clarins sales force, and in‑store sales staff using multiple communication channels including email, telephone, live chat, social media platforms, and letter. The department’s aim is to deliver 5‑star Clarins service while monitoring costs and environmental impact – “Delivering the best level of service at the right cost and on time.”
We have:
- Competitive compensation package
- 25 days annual leave (pro rata for part‑time roles)
- Clarins For You – our reward and benefits platform
- Generous employee discount and training allocation
- Potential to earn up to 10% performance‑based bonus
- Career development opportunities
- Access to a range of wellbeing services through our Employee Assistance Programme
You are:
- Passionate about delivering world‑class customer service
- Enjoy resolving all queries in a timely manner from email, phone, chats and social media
- An excellent listener who understands great customer service
- Some administration experience desirable but not essential
- Best‑in‑class communication skills, both verbally and written
You have:
- 2+ years customer service experience
- Proficient in Microsoft Office
- Excellent verbal and written skills, with the ability to communicate confidently at all levels
- Ability to multitask and prioritise work under pressure
- Awareness of GDPR
- Previous experience with Zendesk or Salesforce is an advantage
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
Equal opportunity employer. We welcome applications from all backgrounds and are committed to providing equally accessible opportunities. Inclusion and diversity are firmly grounded in our core values. We strive to achieve an inclusive environment and foster an equal‑opportunity culture where everyone can reach their full potential and do their best work. We are a member of the ILO (International Labour Organization) and the Employers Network for Equity and Inclusion (ENEI).
Customer Services Advisor (31hrs/pw) in Essex employer: Groupe Clarins
At Clarins, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and dedication. Located at our National Distribution Site in Harlow, we provide competitive compensation, generous annual leave, and a robust benefits platform, alongside ample opportunities for career development and personal growth. Our commitment to inclusivity and employee wellbeing ensures that every team member can thrive while delivering 5-star customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor (31hrs/pw) in Essex
✨Tip Number 1
Get to know the company! Research Clarins and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission of delivering 5-star service.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, try role-playing different scenarios with friends or family. This will help you feel more confident when it comes to handling queries on the phone, via email, or even on social media.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully juggled multiple tasks in a busy environment. This will demonstrate that you're ready to thrive under pressure, just like the role requires.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to connect with you directly about your passion for customer service.
We think you need these skills to ace Customer Services Advisor (31hrs/pw) in Essex
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through! We want to see how excited you are about delivering 5-star service and helping customers. Share a quick story or example that highlights your enthusiasm.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience, especially in customer service, and mention any specific skills like using Microsoft Office or communication channels. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get started!
How to prepare for a job interview at Groupe Clarins
✨Know Your Customer Service Basics
Brush up on the fundamentals of exceptional customer service. Be ready to discuss your previous experiences and how you’ve handled challenging situations. Think about specific examples where you went above and beyond to deliver 5-star service.
✨Familiarise Yourself with the Company
Do a bit of homework on Clarins and their values. Understand their commitment to customer service and sustainability. This will help you align your answers with their mission and show that you’re genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves various communication channels, practice articulating your thoughts clearly and confidently. You might want to do mock interviews or even record yourself to refine your verbal and written skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you need to resolve customer queries under pressure. Think about how you would handle multiple tasks while maintaining high service standards.
