At a Glance
- Tasks: Lead digital projects to enhance customer experience and drive e-commerce growth.
- Company: Join Clarins Group, a global leader in skincare and make-up with a passion for innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional development.
- Other info: Collaborative environment with a focus on continuous improvement and career growth.
- Why this job: Make a real impact in the beauty industry while working with cutting-edge digital solutions.
- Qualifications: Experience in digital project management and strong organisational skills required.
The predicted salary is between 40000 - 50000 £ per year.
Ready to bring passion into your career? A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet". Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms. Do you want to help write the next chapter of our story?
The role: The Digital Projects Manager will drive delivery of digital innovation and ensure the smooth operation of Clarins’ UK digital ecosystem, balancing operational excellence with strategic initiatives to elevate the brand’s premium omnichannel experience. Reporting to the Head of E‑Commerce and working with cross‑functional and global partners, you will lead projects to strengthen Direct‑to‑Consumer capability, enhance customer intimacy, support revenue growth across online and offline channels, oversee critical digital platforms, and coach the Digital Projects Assistant.
What you’ll do:
- Lead delivery of strategic e‑commerce projects end‑to‑end (planning, testing, launch, optimisation) and implement checkout, payment and delivery enhancements to drive conversion, satisfaction and revenue.
- Activate premium omnichannel experiences across Department Stores, Premium Outlets and stores by implementing CRM, loyalty and in‑store digital solutions (event booking, consultation tools), building business cases and ensuring commercial adoption.
- Oversee maintenance and evolution of retail platforms (e.g., Booxi, Cegid, C‑Link), coordinate development sprints, and deliver communications and training to improve operational efficiency, Skin Spa/BeautyBAR services and platform adoption.
- Own production and improvement of key digital and operational reporting (platform usage, customer engagement, NPS, gift cards, Skin Spa), surface actionable insights and support budget tracking for digital tools and suppliers.
- Champion Net Promoter Score: monitor feedback across online and offline journeys, identify friction points, share trends with stakeholders and drive initiatives to strengthen customer loyalty.
- Line‑manage and develop the Digital Projects Assistant, fostering a collaborative, high‑performance culture focused on continuous improvement.
You have:
- Professional project management certification (such as PRINCE2, PMP or Agile) is advantageous.
- Proven experience in digital project management within e-commerce, retail or customer experience environments.
- Strong organisational and problem-solving skills with the ability to manage multiple projects simultaneously.
- Excellent stakeholder management and communication skills across all levels of the business.
- A collaborative leadership style with experience mentoring or managing others.
- Curiosity for digital innovation and a passion for improving the customer experience.
You are:
- Experienced with project management and workflow tools such as Asana, Jira, MS Planner or similar.
- Proficient in Microsoft Office Suite, with strong analytical capability in Excel.
- Proactive with an analytical mindset with the ability to translate data into actionable insights.
- Able to identify opportunities for process improvement and operational efficiency.
- Focused on high quality results with attention to detail.
We have:
- Over 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
- Unique products and innovative services.
- A commitment to Social responsibility.
Digital Project Manager (Maternity Cover) employer: Groupe Clarins
At Clarins Group, we pride ourselves on being a global leader in skincare and make-up, fostering a vibrant work culture that champions diversity and innovation. As a Digital Project Manager, you will thrive in an environment that encourages professional growth and collaboration, while contributing to our mission of making life more beautiful. With a commitment to employee development and a focus on delivering premium omnichannel experiences, Clarins offers a unique opportunity to be part of a passionate team dedicated to excellence in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Project Manager (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your passion for the role and demonstrate that you're a great fit for the team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the Digital Project Manager role. Highlight your project management skills and any relevant tools you've used, like Asana or Jira, to show you're up to speed.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position and reinforces your interest in joining the Clarins team.
We think you need these skills to ace Digital Project Manager (Maternity Cover)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for digital innovation and customer experience shine through. We want to see how excited you are about the role and how you can contribute to making life more beautiful!
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in digital project management and e-commerce. We love seeing how your skills align with our needs, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role. Avoid jargon and focus on what matters most!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Clarins!
How to prepare for a job interview at Groupe Clarins
✨Know Your Digital Landscape
Before the interview, dive deep into the digital projects Clarins has undertaken. Familiarise yourself with their e-commerce strategies and any recent innovations. This will not only show your genuine interest but also help you discuss how your experience aligns with their goals.
✨Showcase Your Project Management Skills
Be ready to share specific examples of your project management experience, especially in e-commerce or retail. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you’ve successfully led projects from planning to optimisation.
✨Emphasise Collaboration and Leadership
Clarins values a collaborative leadership style. Prepare to discuss how you've mentored or managed others in previous roles. Share stories that demonstrate your ability to foster a high-performance culture and how you’ve worked with cross-functional teams to achieve common goals.
✨Prepare for Data-Driven Discussions
Since the role involves analysing digital performance metrics, brush up on your analytical skills. Be prepared to discuss how you've used data to drive decisions in past projects. Highlight your proficiency with tools like Excel and any experience with reporting to showcase your analytical mindset.
