At a Glance
- Tasks: Deliver 5-star customer service and expert advice across various communication channels.
- Company: Join Clarins, a leading skincare and make-up brand with a commitment to innovation.
- Benefits: Enjoy competitive pay, generous leave, employee discounts, and career development opportunities.
- Other info: Flexible shifts including weekends; dynamic environment with growth potential.
- Why this job: Be part of a passionate team making life more beautiful while caring for the planet.
- Qualifications: 2+ years in customer service, excellent communication skills, and multitasking ability.
The predicted salary is between 31500 - 38500 £ per year.
Ready to bring passion into your career? A global leading skincare and make-up company, Clarins is above all the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,500 talents are unique, we are committed to promoting diversity in all its forms.
(This role has shift patterns which includes some weekends, please ensure you're able to fulfil these requirements before applying.)
The role: Based at the National Distribution site, the main function of this role is to offer exceptional 5 star Customer service and expert advice to consumers, trade customers and internal stakeholders. The Customer Service Advisor will work within set guidelines adhering to KPI’s. The department services customers, the Clarins Salesforce and in store sales staff using multiple communication channels including email, telephone, live chat, social media platforms and letter. The departments aim is to offer 5 star Clarins service whilst monitoring costs and our impact on the environment. “Delivering the best level of service at the right cost and on time.”
We have:
- Competitive compensation package
- 25 days annual leave (pro rata for part time roles)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and Training allocation
- Potential to earn up to 10% performance based bonus
- Career Development opportunities
- Access to a range of Wellbeing services through our Employee Assistance Programme
You are:
- Passionate about delivering world class customer service
- Enjoy resolving all queries in a timely manner from email, phone, chats and social media.
- An excellent listener who understands great customer service
- Some administration experience desirable but not essential
- Best in class communication skills, both verbally and written
You have:
- 2yrs+ customer service experience
- Proficient in Microsoft office
- Excellent verbal and written skills, with the ability to communicate confidently at all levels
- Ability to multitask and prioritise work under pressure
- Awareness of GDPR
- Previous experience with Zendesk or Salesforce is an advantage
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
About Clarins Group: A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.
In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive. This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.
Equal opportunity employer: We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Customer Services Advisor (31hrs/wk) employer: Groupe Clarins
Groupe Clarins is an exceptional employer that champions creativity and innovation in the beauty industry, offering a flexible remote work environment that promotes work-life balance. With generous annual leave and a strong focus on employee development, team members are encouraged to grow their skills and advance their careers while contributing to impactful product launches. Join us to be part of a collaborative culture that values your input and fosters a passion for skincare.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor (31hrs/wk)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Groupe Clarins and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Groupe Clarins and let us see your personality shine through!
We think you need these skills to ace Customer Services Advisor (31hrs/wk)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Groupe Clarins.
Get Familiar with Our Brand:Before applying, take some time to learn about Groupe Clarins and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Groupe Clarins
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Groupe Clarins.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Groupe Clarins will surely appreciate.
