At a Glance
- Tasks: Deliver 5-star customer service and expert advice across various communication channels.
- Company: Join Clarins, a leading skincare brand with a commitment to innovation and sustainability.
- Benefits: Enjoy competitive pay, generous leave, employee discounts, and career development opportunities.
- Other info: Flexible shifts including weekends; dynamic work environment with growth potential.
- Why this job: Be part of a passionate team making life more beautiful while impacting the planet positively.
- Qualifications: 2+ years in customer service, excellent communication skills, and multitasking ability.
The predicted salary is between 24000 - 30000 £ per year.
Ready to bring passion into your career? A global leading skincare and make-up company, Clarins is above all the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
The role: Based at the National Distribution site, the main function of this role is to offer exceptional 5 star Customer service and expert advice to consumers, trade customers and internal stakeholders. The Customer Service Advisor will work within set guidelines adhering to KPI’s. The department services customers, the Clarins Salesforce and in store sales staff using multiple communication channels including email, telephone, live chat, social media platforms and letter. The departments aim is to offer 5 star Clarins service whilst monitoring costs and our impact on the environment.
We have:
- Competitive compensation package
- 25 days annual leave (pro rata for part time roles)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and Training allocation
- Potential to earn up to 10% performance based bonus
- Career Development opportunities
- Access to a range of Wellbeing services through our Employee Assistance Programme
You are:
- Passionate about delivering world class customer service
- Enjoy resolving all queries in a timely manner from email, phone, chats and social media.
- An excellent listener who understands great customer service
- Some administration experience desirable but not essential
- Best in class communication skills, both verbally and written
You have:
- 2yrs+ customer service experience
- Proficient in Microsoft office
- Excellent verbal and written skills, with the ability to communicate confidently at all levels
- Ability to multitask and prioritise work under pressure
- Awareness of GDPR
- Previous experience with Zendesk or Salesforce is an advantage
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
Equal opportunity employer: We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.
Customer Services Advisor (31hrs/pw) employer: Groupe Clarins
At Clarins, we pride ourselves on being a global leader in skincare and make-up, offering a vibrant work culture that champions diversity and innovation. Our employees enjoy competitive benefits, including generous leave, performance bonuses, and extensive career development opportunities, all while contributing to our mission of making life more beautiful and caring for the planet. Join us in Harlow as a Customer Services Advisor and be part of a team that values exceptional service and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor (31hrs/pw)
✨Tip Number 1
Get to know the company! Before your interview, dive into Clarins' values and mission. Show us that you’re not just another candidate but someone who genuinely cares about making life more beautiful.
✨Tip Number 2
Practice your customer service scenarios. Think about how you’d handle tricky situations or difficult customers. We want to see your problem-solving skills shine through!
✨Tip Number 3
Be ready to showcase your communication skills. Whether it’s through a phone call or a live chat, we need to see that you can connect with customers effortlessly. So, practice speaking clearly and confidently!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Clarins family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Services Advisor (31hrs/pw)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping others and making their experience with Clarins exceptional.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills align with our values and the role of Customer Service Advisor!
Be Clear and Concise:Keep your written application clear and to the point. We appreciate well-structured responses that showcase your communication skills, so avoid fluff and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Clarins.
How to prepare for a job interview at Groupe Clarins
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what 5-star service means and be ready to share examples of how you've delivered exceptional service in the past. This will show your passion for the role and align with Clarins' commitment to outstanding customer care.
✨Familiarise Yourself with the Brand
Take some time to research Clarins and its values. Knowing their mission of 'making life more beautiful' and their commitment to sustainability will help you connect with the interviewers. Be prepared to discuss how you can contribute to their goals and embody their brand ethos.
✨Practice Your Communication Skills
Since this role involves various communication channels, practice articulating your thoughts clearly and confidently. You might be asked to role-play a customer interaction, so think about how you'd handle different scenarios, whether it's via email, phone, or social media.
✨Prepare for Questions on Multitasking
Given the fast-paced nature of customer service, expect questions about how you manage multiple tasks under pressure. Have specific examples ready that demonstrate your ability to prioritise effectively while maintaining high service standards. This will highlight your organisational skills and readiness for the role.
