At a Glance
- Tasks: Deliver exceptional beauty treatments and engage customers in our skincare journey.
- Company: Join Clarins Group, a global leader in skincare with a passion for innovation.
- Benefits: Enjoy competitive pay, 33 days leave, discounts, and career development opportunities.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Be part of a mission to make life more beautiful while growing your skills.
- Qualifications: NVQ 2 & 3 in Beauty Therapy and experience in customer service required.
The predicted salary is between 20000 - 25000 € per year.
Ready to bring passion into your career? A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
We have:
- Competitive compensation package
- 33 days annual leave (inclusive of bank holidays)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and training allocation
- Potential to earn up to 3% performance based bonus
- Career Development opportunities
- We Care - volunteer day
- Access to a range of Wellbeing services through our Employee Assistance Programme
If you have a curious mind and are always questioning how things can be done better, the ability to take risks and accept new challenges, join us!
The role: Delivering treatments and exceptional client care, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Maintain a high standard of customer service by carrying out professional treatments in accordance with Clarins (UK) Ltd treatment guidelines
- Be responsible for selling the unique brand differentiation and the link with the ingredient stories, product benefits and usage of recommended homecare products both within the Spa and when promoting the brand on counter
- Focus on customer loyalty, keeping customers returning to the brand
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers
- Have the confidence to overcome selling challenges
- Ensure a high standard of hygiene is maintained in the Clarins treatment room, reception and laundry area
You are:
- Passionate about skincare and beauty
- A confident and articulate communicator
- Comfortable in a target driven environment
- Customer-focused and results-oriented
You have:
- NVQ 2 & 3 or equivalent Beauty Therapy qualification
- Experience in a hands on beauty or retail role with exceptional customer service skills
- Commercial awareness
- Ability to be flexible and work shifts including weekends and evenings
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
About Clarins Group: A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.
In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive. This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.
Equal opportunity employer: We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Beauty Therapist (30.4hrs/wk) employer: Groupe Clarins
At Clarins Group, we pride ourselves on being a global leader in skincare and make-up, offering a vibrant work culture that champions diversity and innovation. As a Beauty Therapist at our JLP Solihull Spa, you'll enjoy a competitive compensation package, generous annual leave, and extensive career development opportunities, all while contributing to our mission of making life more beautiful. Join us to be part of a passionate team that values your unique talents and supports your growth in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Therapist (30.4hrs/wk)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Clarins' history, values, and products. This will not only impress them but also help you connect with their mission of making life more beautiful.
✨Tip Number 2
Practice your customer service skills! Since this role is all about exceptional client care, think of scenarios where you can showcase your ability to engage customers and handle challenges. Role-playing with a friend can be super helpful!
✨Tip Number 3
Show your passion for skincare! Be ready to discuss your favourite products and treatments. Share personal experiences that highlight your enthusiasm and knowledge about beauty therapy – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Clarins family and ready to embark on this exciting journey with us.
We think you need these skills to ace Beauty Therapist (30.4hrs/wk)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for skincare and beauty shine through. We want to see how excited you are about the role and how you can contribute to our mission of making life more beautiful.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in beauty therapy and customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to get to know the real you. Share your unique story and what makes you a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Groupe Clarins
✨Know Your Products
Before the interview, make sure you’re familiar with Clarins' product range and their unique selling points. Being able to discuss specific products and their benefits will show your passion for skincare and beauty, which is crucial for a Beauty Therapist role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about situations where you went above and beyond for a client, as this will demonstrate your customer-focused approach and ability to create loyalty.
✨Engage with the Brand Story
Clarins places a strong emphasis on storytelling in their brand journey. Be ready to discuss how you would incorporate this into your treatments and customer interactions. Showing that you can create 'retail theatre' will set you apart from other candidates.
✨Demonstrate Flexibility and Team Spirit
Since the role requires working shifts, including weekends and evenings, be prepared to discuss your availability and willingness to adapt. Highlight any past experiences where you worked collaboratively in a team, as this aligns with Clarins' values of inclusivity and support.
