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- Tasks: Deliver exceptional customer service and engage customers in skincare conversations.
- Company: Join Clarins Group, a global leader in skincare and make-up with a passion for innovation.
- Benefits: Competitive pay, 28 days leave, generous discounts, and career development opportunities.
- Other info: Flexible shifts, including weekends, with a focus on customer loyalty and sales.
- Why this job: Be part of a mission to make life more beautiful while thriving in a diverse environment.
- Qualifications: Experience in beauty or retail, excellent communication, and a passion for skincare.
The predicted salary is between 24000 - 30000 £ per year.
Ready to bring passion into your career? A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
The role: Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers
- Focus on customer loyalty, keeping customers returning to the brand
- Have the confidence to overcome selling challenges
You are:
- Passionate about skincare and beauty
- A confident and articulate communicator
- Comfortable in a target driven environment
- Pro-active and enjoy exploring new sales opportunities
- Customer-focused and results-oriented
You have:
- Experience in a hands on beauty or retail role with exceptional customer service skills
- Commercial awareness
- Excellent communication skills and can build relationships quickly
- Ability to be flexible and work shifts including weekends and evenings
We have:
- Competitive compensation package
- 28 days annual leave (inclusive of bank holidays)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and training allocation
- Potential to earn up to 3% performance based bonus
- Career Development opportunities
- We Care - volunteer day
- Access to a range of Wellbeing services through our Employee Assistance Programme
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
About Clarins Group: A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.
In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive. This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.
Equal opportunity employer: We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Beauty Coach - Keyholder (40hrs/wk - Maternity Cover) employer: Groupe Clarins
Contact Detail:
Groupe Clarins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Coach - Keyholder (40hrs/wk - Maternity Cover)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Clarins' products, ingredient stories, and their unique selling points. This way, when you chat with customers, you can engage them in meaningful conversations that showcase your passion for skincare.
✨Tip Number 2
Practice your communication skills! Being a confident and articulate communicator is key. Try role-playing with friends or family to get comfortable discussing products and overcoming selling challenges. The more you practice, the more natural it will feel!
✨Tip Number 3
Show your enthusiasm! When you're genuinely excited about the products and the brand, it shines through. Use that energy to create retail theatre that attracts customers and keeps them coming back for more. Remember, it's all about making their experience memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Clarins family. So, take that step and let’s make beauty happen together!
We think you need these skills to ace Beauty Coach - Keyholder (40hrs/wk - Maternity Cover)
Some tips for your application 🫡
Show Your Passion: Let your love for skincare and beauty shine through in your application. We want to see how passionate you are about the industry and how that can translate into exceptional customer service.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in beauty or retail. We’re looking for those standout moments that show us you’re the perfect fit for our team!
Be Authentic: When writing your application, be yourself! We value authenticity and want to get to know the real you. Share your unique story and what makes you excited about joining Clarins.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Groupe Clarins
✨Know Your Products Inside Out
As a Beauty Coach, you'll need to be well-versed in skincare and makeup products. Make sure you research Clarins' product range, including their unique ingredients and benefits. This knowledge will help you engage customers effectively and demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond to meet a customer's needs. This will show your potential employer that you're not just focused on sales, but also on building lasting relationships with customers.
✨Demonstrate Your Passion for Beauty
During the interview, let your enthusiasm for skincare and beauty shine through. Share personal experiences or stories that highlight your love for the industry. This will resonate with the interviewers and show that you're genuinely invested in the role.
✨Be Ready for Role-Playing Scenarios
Expect to participate in role-playing exercises during the interview. Practice engaging customers in conversations about skincare and beauty, and think about how you would handle common selling challenges. This will help you showcase your communication skills and ability to create a captivating customer journey.