At a Glance
- Tasks: Deliver exceptional customer service and engage customers in skincare conversations.
- Company: Join Clarins Group, a global leader in skincare and make-up with a passion for innovation.
- Benefits: Enjoy competitive pay, generous discounts, and 28 days annual leave.
- Other info: Flexible shifts, career development opportunities, and a commitment to diversity.
- Why this job: Be part of a mission to make life more beautiful while developing your career.
- Qualifications: Experience in beauty or retail, excellent communication, and a passion for skincare.
The predicted salary is between 12000 - 16000 £ per year.
Ready to bring passion into your career? A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
The role: Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
- Focus on customer loyalty, keeping customers returning to the brand
- Have the confidence to overcome selling challenges
You are:
- Passionate about skincare and beauty
- A confident and articulate communicator
- Comfortable in a target driven environment
- Pro-active and enjoy exploring new sales opportunities
- Customer-focused and results-oriented
You have:
- Experience in a hands on beauty or retail role with exceptional customer service skills
- Commercial awareness
- Excellent communication skills and can build relationships quickly
- Ability to be flexible and work shifts including weekends and evenings
We have:
- Competitive compensation package
- 28 days annual leave (inclusive of bank holidays)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and training allocation
- Potential to earn up to 3% performance based bonus
- Career Development opportunities
- We Care - volunteer day
- Access to a range of Wellbeing services through our Employee Assistance Programme
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
About Clarins Group
A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.
In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive. This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.
Equal opportunity employer: We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Beauty Coach (20.6hrs/wk) employer: Groupe Clarins
At Clarins Group, we pride ourselves on being a global leader in skincare and make-up, offering a vibrant work culture that champions diversity and innovation. As a Beauty Coach based in Boots Broughton Park, you will enjoy competitive benefits, including a generous employee discount, career development opportunities, and a commitment to employee wellbeing through our comprehensive support services. Join us in our mission to make life more beautiful while thriving in an environment that values your unique contributions and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Coach (20.6hrs/wk)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Clarins' products, their unique ingredients, and the stories behind them. This knowledge will help you engage customers and show your passion for skincare.
✨Tip Number 2
Practice your communication skills! Being a confident and articulate communicator is key in this role. Try role-playing with friends or family to get comfortable discussing products and addressing customer queries.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your passion for beauty shine through in your interview. Share personal experiences that highlight your love for skincare and how you can contribute to the team.
✨Tip Number 4
Be proactive! Think of creative ways to attract customers and enhance their shopping experience. Whether it’s suggesting new products or creating engaging displays, showing initiative can set you apart from other candidates.
We think you need these skills to ace Beauty Coach (20.6hrs/wk)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for skincare and beauty shine through! Share personal experiences or stories that highlight your enthusiasm for the industry. We want to see that spark!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your customer service skills and any relevant experience in beauty or retail. This shows us you’re serious about joining our team!
Be Authentic:Don’t be afraid to let your personality come through in your writing. We value authenticity and want to know the real you. Share what makes you unique and how you can contribute to our brand journey.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Groupe Clarins
✨Know Your Products Inside Out
As a Beauty Coach, you'll need to have a solid understanding of skincare and makeup products. Make sure you research Clarins' product range, including their unique ingredients and benefits. This knowledge will help you engage customers effectively and demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you've delivered exceptional customer service. Think about how you can create memorable experiences for customers and keep them coming back. Highlight your ability to build relationships quickly and your proactive approach to overcoming challenges.
✨Practice Your Communication Style
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to role-play with a friend or family member, simulating customer interactions. This will help you feel more comfortable during the interview and showcase your ability to connect with others.
✨Embrace the Brand Story
Clarins has a rich history and a strong brand ethos. Familiarise yourself with their mission of 'making life more beautiful' and think about how you can incorporate this into your conversations during the interview. Showing that you resonate with their values will set you apart as a candidate who truly understands the brand.
