At a Glance
- Tasks: Deliver exceptional customer service and engage customers in skincare conversations.
- Company: Join Clarins Group, a global leader in skincare and make-up.
- Benefits: Competitive pay, 28 days leave, generous discounts, and career development.
- Other info: Flexible shifts, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a passionate team making life more beautiful.
- Qualifications: Experience in beauty or retail with strong customer service skills.
The predicted salary is between 12000 - 16000 £ per year.
Ready to bring passion into your career? A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
The role: Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times.
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage.
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
- Focus on customer loyalty, keeping customers returning to the brand.
- Have the confidence to overcome selling challenges.
You are:
- Passionate about skincare and beauty.
- A confident and articulate communicator.
- Comfortable in a target driven environment.
- Pro-active and enjoy exploring new sales opportunities.
- Customer-focused and results-oriented.
You have:
- Experience in a hands-on beauty or retail role with exceptional customer service skills.
- Commercial awareness.
- Excellent communication skills and can build relationships quickly.
- Ability to be flexible and work shifts including weekends and evenings.
We have:
- Competitive compensation package.
- 28 days annual leave (inclusive of bank holidays).
- Clarins For You - Our Reward and Benefits Platform.
- Generous employee discount and training allocation.
- Potential to earn up to 3% performance based bonus.
- Career Development opportunities.
- We Care - volunteer day.
- Access to a range of Wellbeing services through our Employee Assistance Programme.
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
About Clarins Group
A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.
In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive. This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.
Equal opportunity employer. We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Beauty Coach (17.5hrs/wk) employer: Groupe Clarins
At Clarins Group, we pride ourselves on being a global leader in skincare and make-up, offering a vibrant work culture that champions diversity and innovation. As a Beauty Coach in Boots Nottingham, you'll enjoy competitive benefits, including generous employee discounts, career development opportunities, and a supportive environment that encourages personal growth and well-being. Join us to be part of a passionate team dedicated to making life more beautiful for our customers and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Coach (17.5hrs/wk)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Clarins' products, their unique ingredients, and the stories behind them. This will help you engage customers in meaningful conversations and showcase your passion for skincare.
✨Tip Number 2
Practice your communication skills! Being a confident and articulate communicator is key. Try role-playing with friends or family to build your confidence in discussing beauty products and addressing customer queries.
✨Tip Number 3
Show your proactive side! Think of creative ways to attract customers and create that retail theatre. Whether it’s setting up an eye-catching display or planning an engaging product demo, let your creativity shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Clarins family and contributing to our mission of making life more beautiful.
We think you need these skills to ace Beauty Coach (17.5hrs/wk)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for skincare and beauty shine through! We want to see how passionate you are about the industry and how that passion can translate into exceptional customer service.
Tailor Your Experience:Make sure to highlight any relevant experience in beauty or retail roles. We’re looking for those exceptional customer service skills, so don’t be shy about sharing specific examples of how you've wowed customers in the past!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique story and how it connects to our brand’s mission of making life more beautiful. This is your chance to stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Groupe Clarins
✨Know Your Products Inside Out
As a Beauty Coach, you'll need to have a solid understanding of skincare and makeup products. Make sure you research Clarins' product range, including their unique ingredients and benefits. This knowledge will help you engage customers effectively and demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you handled challenging situations or turned a negative experience into a positive one. This will show your potential employer that you're ready to maintain high standards in customer interactions.
✨Practice Your Communication Style
Since the role requires confident and articulate communication, practice speaking about beauty topics with friends or family. You could even role-play customer interactions to refine your approach. This will help you feel more comfortable and natural during the interview.
✨Emphasise Your Passion for Beauty
Let your enthusiasm for skincare and beauty shine through in your interview. Share personal stories about how you got into beauty, what inspires you, and why you want to work with Clarins. This genuine passion can set you apart from other candidates and resonate with the interviewers.
