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- Tasks: Engage customers with skincare conversations and boost product sales.
- Company: Join Clarins Group, a global leader in skincare and beauty.
- Benefits: Competitive pay, 28 days leave, generous discounts, and career development.
- Other info: Flexible shifts and a vibrant work culture await you.
- Why this job: Be part of a passionate team making life more beautiful.
- Qualifications: Experience in beauty or retail with strong customer service skills.
The predicted salary is between 12 - 15 £ per hour.
Ready to bring passion into your career? A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
The role: Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
- Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
- Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
- Focus on customer loyalty, keeping customers returning to the brand
- Have the confidence to overcome selling challenges
You are:
- Passionate about skincare and beauty
- A confident and articulate communicator
- Comfortable in a target driven environment
- Pro-active and enjoy exploring new sales opportunities
- Customer-focused and results-oriented
You have:
- Experience in a hands on beauty or retail role with exceptional customer service skills
- Commercial awareness
- Excellent communication skills and can build relationships quickly
- Ability to be flexible and work shifts including weekends and evenings
We have:
- Competitive compensation package
- 28 days annual leave (inclusive of bank holidays)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and training allocation
- Potential to earn up to 3% performance based bonus
- Career Development opportunities
- We Care - volunteer day
- Access to a range of Wellbeing services through our Employee Assistance Programme
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
About Clarins Group
A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.
In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive. This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.
Equal opportunity employer: We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Beauty Coach (15hrs/wk - Maternity Cover) employer: Groupe Clarins
Contact Detail:
Groupe Clarins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Coach (15hrs/wk - Maternity Cover)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Clarins' products, values, and unique selling points. This will help you engage customers in meaningful conversations and show your passion for skincare.
✨Tip Number 2
Practice your communication skills! Being a confident and articulate communicator is key. Try role-playing with friends or family to get comfortable discussing products and overcoming selling challenges.
✨Tip Number 3
Show your proactive side! Look for opportunities to create retail theatre and enhance the customer journey. Think about how you can make the shopping experience memorable and engaging for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Clarins family and ready to contribute to making life more beautiful.
We think you need these skills to ace Beauty Coach (15hrs/wk - Maternity Cover)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for skincare and beauty shine through! We want to see how passionate you are about the industry and how that can translate into exceptional customer service.
Tailor Your Experience: Make sure to highlight any relevant experience in beauty or retail roles. We’re looking for those exceptional customer service skills, so don’t be shy about sharing specific examples of how you've wowed customers in the past!
Be Authentic: We value genuine communication, so be yourself in your application. Share your unique story and how it connects to our brand’s mission of making life more beautiful. Authenticity goes a long way with us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Groupe Clarins
✨Know Your Products Inside Out
Before your interview, make sure you’re well-versed in the skincare and beauty products offered by Clarins. Familiarise yourself with their unique ingredients, benefits, and how they fit into the customer journey. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond to meet a customer's needs or turned a challenging situation into a positive experience. This will demonstrate your ability to maintain high standards and build customer loyalty.
✨Engage with the Brand Story
Clarins places a strong emphasis on storytelling in their brand journey. Be ready to articulate how you would create 'retail theatre' and engage customers through compelling narratives about the products. This could involve discussing how you would promote the brand's values and mission during customer interactions.
✨Be Confident and Proactive
Confidence is key in a target-driven environment. Prepare to discuss how you approach sales challenges and explore new opportunities. Share examples of how you've successfully met targets in the past and how you plan to do so in this role. This will highlight your results-oriented mindset and proactive attitude.