At a Glance
- Tasks: Support the Sales Team and manage client transactions from start to finish.
- Company: Join a leading financial services firm with a global presence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement potential.
- Why this job: Gain hands-on experience in finance while building strong client relationships.
- Qualifications: Strong communication skills and a keen interest in financial products.
The predicted salary is between 49500 - 60500 £ per year.
The Sales & Client Support role is a core function encompassing the full spectrum of client transaction management and support; the focus will be on providing dedicated support to the LN Sales Team, ensuring the accurate system representation of all Global Markets (GM) originated transactions and fulfilling associated regulatory reporting obligations.
This includes managing the complete post-trade lifecycle from pre-matching to settlement, fostering strong client relationships for portfolio queries, and ensuring correct representation of third-party transactions within our systems.
Crucially, this role emphasizes comprehensive cross-training to ensure the entire client support team is equipped to cover all operational needs.
This involves developing a strong understanding and proficiency in managing Fixed Income transactions, adhering strictly to defined procedures, and actively collaborating with Front Office/Sales desks in Dubai, London, Paris & Milan.
Furthermore, the role will involve bridging communication for Paris-centralized back office operations and effectively responding to requests from other Natixis departments, including settlement and confirmation queries with both internal stakeholders and clients.
Through an inherent commitment to excellence, functional collaboration, efficient communication, and proactive problem-solving, the Sales & Client Support Analyst will gain a holistic understanding of the complete trade lifecycle.
This integrated approach to client support, underpinned by strong analytical abilities to resolve outstanding issues and an understanding of cross asset products, client expectations, and trade processes, is vital for mitigating operational risk and enhancing client satisfaction across all our markets.
- Mian Responsibilities
- Direct Support for London Sales Team: Provide dedicated, hands on support to the Sales Team, ensuring accurate system representation Globak Markets (GM) originated transactions.
- Regulatory Reporting & Obligations: Fulfill associated regulatory reporting obligations for all transactions
- Develop robust relationships with relevant Sales Teams to ensure proximity to the business and a good rapport essential for growing and scaling the business/awareness of trade/client pipeline.
- Cross-Training and
- Team
Coverage: Actively participate in comprehensive cross-training across all asset classes to ensure all aspects of the client support team's operational needs can be covered.
- Client
- Relationship
Management: Foster strong client relationships, addressing trabsaction-level queries and ensuring a high quality of service for both internal and external clients.
- Inter-Desk Collaboration: Collaborate effectively with Front Office/Sales desks in Dubai, London, Paris and Milan as well as Operations Teams across regions, notably Paris.
- Cross-Departmental Communication: Respond effectively to requests from other Natixis departments including, but not limited to, Risk, Compliance, Audit, Tech etc.
- Post-Trade (T+1) Lifecycle Management: Manage the complete post-trade lifecycle, from pre-matching through to settlement.
- Problem Solving and
- Risk
Mitigation: Apply problem-solving skills to resolve outstanding issues and prevent potential problems, while reinforcing internal controls and reconciliations to reduce operational risk and increase client satisfaction.
- Product & Process Understanding: Maintain a thorough understanding of the complete trade lifecycle, across all products, client expectations, and trade processes.
- New Business Support: Support new business lines and initiatives, including new transaction onboarding via internal governance process (NPNA/NST etc)
- - Communication and
- Interpersonal
Skills: The ability to communicate effectively and build strong relationships with a variety of stakeholders, including Sales teams, Ops colleagues IT departments, Management, and colleagues across different locations.
This includes conflict resolution and de-escalation of difficult situations.
- - Operational and
- Process
Proficiency: A sound understanding of trade processes, post-trade events, and operational controls.
This includes meticulous attention to detail, a control-oriented approach, and the ability to manage the entire post-trade lifecycle.
- - Product Knowledge: Familiarity with financial products (Securities and Derivatives), and an understanding of client expectations and trade processes related to them.
- - System Aptitude: Familiarity with Front Office/Operations platforms used across the industry and technical fluency with MS Office suite.
- - Problem-Solving and Analytical Skills: The capacity to identify, analyze, and resolve issues, with a
- #J-18808-Ljbffr
Sales & Client Support Associate in London employer: Groupe BPCE
As an intern in Compliance, you will be part of a dynamic team that values innovation and collaboration, located in the vibrant city of Porto. Our company fosters a supportive work culture that encourages personal and professional growth, offering you the chance to develop your skills in a fast-paced environment while contributing to meaningful projects in financial markets. With access to mentorship and training opportunities, you'll gain invaluable experience that will set you on a path to success in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Client Support Associate in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales & Client Support Associate at Groupe BPCE, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Groupe BPCE. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales & Client Support Associate. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales & Client Support Associate in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Groupe BPCE:When writing your cover letter, make sure to tailor your message specifically for Groupe BPCE. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Groupe BPCE
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Groupe BPCE that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Groupe BPCE that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Groupe BPCE’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
