At a Glance
- Tasks: Lead a vibrant student living community and ensure operational excellence.
- Company: Dynamic property management company focused on student housing.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a collaborative team with a focus on continuous improvement and resident satisfaction.
- Why this job: Make a real difference in students' lives while managing a thriving community.
- Qualifications: Strong leadership skills and experience in property management.
The predicted salary is between 40000 - 50000 £ per year.
About the Company
PBSA Portfolio / Assigned Property
Reporting to: Regional Manager
Key Relationships: Regional Manager, Associate Director of Student Housing, Facilities Manager, Residence Teams, Head Office Departments, Third-Party Partners and Consultants
About the Role
The General Manager is accountable for the overall success and performance of the property they manage. This includes delivering operational excellence across day-to-day services, administration, compliance, occupancy, and revenue performance. The General Manager is responsible for maintaining high standards of safety, quality, resident satisfaction, and operational efficiency while supporting both team members and residents in creating an exceptional student living experience. Acting as a key liaison between on-site operations and wider business functions, the role ensures the property consistently meets financial, operational, and compliance objectives while fostering a positive and community-focused environment. This role will be for a pre-established building (no mobilisation required) and that one of the key additions is the relationship with a University partnership that we have there.
Responsibilities
- Provide effective line management, guidance, and day-to-day support to on-site teams, fostering a high-performing, motivated, and customer-focused culture.
- Lead recruitment, onboarding, training, and ongoing development of team members, conducting regular one-to-one meetings and performance reviews.
- Manage all operational aspects of the property, including check-ins, check-outs, room turnaround processes, and inspections, ensuring a seamless resident journey.
- Oversee third-party service providers, including cleaning, maintenance, security, and contractors, ensuring contractual obligations and service standards are met.
- Act as the primary escalation point for incidents and emergencies, ensuring prompt and professional resolution.
- Ensure the property is consistently maintained to a high standard of cleanliness, safety, and presentation.
- Coordinate repairs and planned preventative maintenance programmes, working with internal teams and external contractors to ensure timely completion.
- Drive continuous improvement initiatives to enhance operational efficiency and resident satisfaction.
General Manager employer: Groupe Adéquat
Groupe Adéquat is an exceptional employer that values its employees by offering competitive salaries and a supportive work culture. With a focus on professional growth, employees have access to ongoing training and development opportunities, particularly in the dynamic environment of the UK West/M4 Corridor. The company fosters a collaborative atmosphere where safety and compliance are paramount, making it an ideal place for skilled professionals seeking meaningful and rewarding careers.
