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- Tasks: Lead and elevate the Front of House experience in a luxury mixed-use estate.
- Company: Prestigious estate known for its premium residential and commercial offerings.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Transform service standards and create exceptional experiences for residents and guests.
- Qualifications: 5-star hotel or luxury hospitality background with team management experience.
- Other info: Join a visionary team and make a significant impact in a high-profile setting.
The predicted salary is between 50000 - 60000 £ per year.
The FOH Manager will lead and elevate the Front of House experience across a high-profile mixed-use estate comprising premium residential and commercial buildings. This role requires a leader with a 5-star hotel or luxury hospitality background, capable of transforming service standards, unifying teams, and delivering an exceptional guest and resident experience in a high-profile environment.
The FOH Manager will oversee a diverse team across residential and commercial settings, ensuring a seamless, one-team approach and consistent service excellence across all touchpoints.
Key Responsibilities- Leadership & Team Management
- Lead, motivate, and develop FOH teams across residential and commercial buildings.
- Implement a one-team culture, removing the existing divide between residential and commercial teams.
- Cross-train staff and deploy team members dynamically based on operational needs.
- Address performance issues, uplift standards, and instil a luxury service mindset.
- Provide visible leadership across all sites, including occasional engagement with night teams (8pm-8am).
- Service Excellence
- Elevate service levels to 5-star standards across all FOH operations.
- Ensure a polished, professional, and welcoming environment in all lobbies and reception areas.
- Oversee the guest, resident, and visitor journey, ensuring consistency and exceptional service delivery.
- Support the delivery of events in the forecourt and commercial lobby areas in partnership with the community manager.
- Operational Oversight
- Manage FOH operations across three buildings, ensuring smooth coordination and communication.
- Review staffing levels and redistribute resources to avoid inefficiencies (e.g., overstaffing in one area while another experiences queues).
- Maintain high standards of appearance, behaviour, and professionalism across the team.
- Work closely with the regional account manager during the transition period.
- Stakeholder & Resident Engagement
- Build strong relationships with high-profile residents, commercial tenants (including fashion and media clients), and on-site partners.
- Represent the FOH function confidently in a premium, high-visibility environment.
- Collaborate with the site leadership team to support community initiatives and events.
- Essential Experience
- Strong background in 5-star hotels or luxury hospitality.
- Experience managing FOH teams in high-profile, premium environments.
- Confident working with VIPs, high-net-worth individuals, and media-profile residents.
- Ability to uplift underperforming teams and implement new service standards.
- Desirable Experience
- Exposure to both residential and commercial FOH environments.
- Experience in mixed-use estates or luxury residential developments.
- Previous involvement in events or community-focused activations.
- Visionary, proactive, and energised by the opportunity to transform a service culture.
- Confident, polished, and comfortable in high-profile settings.
- Strong leadership presence with the ability to inspire and unify teams.
- Highly organised, adaptable, and able to identify and act on operational opportunities.
- Balanced approach to work/life demands, with willingness to engage with night teams or occasional weekends when needed.
This is a rare opportunity for a hospitality professional to make a significant impact by reshaping the FOH experience across a prestigious, high-profile estate. The successful candidate will have the autonomy to build a unified, high-performing team and deliver a service culture that reflects the standards of a luxury hotel environment.
Front of House Manager employer: Groupe Adéquat
Contact Detail:
Groupe Adéquat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for hospitality shine through. Share your experiences and how you’ve uplifted service standards in the past. Remember, they want to see the real you!
✨Tip Number 3
Research the company culture! Before any interaction, dive deep into what makes the organisation tick. Understanding their values and service ethos will help you tailor your approach and demonstrate that you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your background in 5-star hotels or luxury hospitality. We want to see how your experience aligns with the high-profile environment we're all about!
Be a Team Player: Emphasise your leadership skills and ability to unify teams. We’re looking for someone who can motivate and develop staff across both residential and commercial settings, so let us know how you’ve done this before!
Focus on Service Excellence: Talk about your commitment to elevating service standards. Share examples of how you've transformed service cultures in previous roles, as we’re all about delivering exceptional guest experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Groupe Adéquat
✨Know Your Luxury Service Standards
Make sure you’re well-versed in what 5-star service looks like. Research the latest trends in luxury hospitality and be ready to discuss how you can elevate service standards in a high-profile environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about specific situations where you’ve transformed service culture or addressed performance issues, as this will resonate with the interviewers.
✨Understand the Community
Familiarise yourself with the mixed-use estate concept and the importance of community engagement. Be ready to share ideas on how you would build relationships with residents and commercial tenants, showcasing your proactive approach.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, such as managing staffing levels during peak times or handling VIP guests. Practice articulating your thought process and decision-making skills to demonstrate your operational oversight capabilities.