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- Tasks: Lead a premium residential building, ensuring exceptional resident experiences and smooth operations.
- Company: Join a vibrant community-focused residential management team in London.
- Benefits: Competitive salary, performance bonus, pension, and benefits package.
- Other info: Dynamic role with opportunities for personal growth and community building.
- Why this job: Make a real impact in a flagship residential community with autonomy and visibility.
- Qualifications: Experience in residential management or hospitality, strong leadership and communication skills.
The predicted salary is between 50000 - 55000 £ per year.
Location: London
Salary: Up to £50,000 - £55,000 per annum + bonus & benefits
Contract: Full‑time, permanent
About the Role
We’re looking for an experienced Residential General Manager to take full ownership of a premium, community‑led residential building in London. This is a high‑visibility leadership role, responsible for delivering an exceptional resident experience while ensuring the smooth, safe, and commercially sound operation of the building. You’ll act as the face of the building, leading the on‑site team, setting standards, and creating a vibrant, well‑run environment where residents genuinely want to live. Balancing hands‑on leadership with strategic oversight, you’ll ensure operational excellence, strong financial control, and a consistent, high‑quality service offer.
Key Responsibilities
- Building & Operations Management: Take full accountability for the day‑to‑day running of the building, ensuring it is safe, compliant, and immaculately presented. Own all health & safety, compliance, and risk management requirements, coordinating audits, inspections, and remedial actions. Manage contractors and service partners, ensuring works are delivered on time, on budget, and to agreed standards. Oversee facilities management, cleaning, maintenance, and security functions.
- Leadership & People Management: Recruit, lead, and develop a high‑performing on‑site team across front‑of‑house, operations, and facilities. Create a positive, engaging team culture focused on accountability, collaboration, and service excellence. Conduct regular one‑to‑ones, performance reviews, and coaching sessions. Build effective rotas and workforce plans in line with operational demand.
- Resident Experience: Lead the delivery of an exceptional end‑to‑end resident journey, from first contact through to move‑out. Act as the main point of escalation for resident issues, resolving matters professionally and proactively. Drive engagement, community activity, satisfaction scores, and resident advocacy. Use feedback to continuously improve service, processes, and the overall living experience.
- Commercial & Financial Management: Manage site budgets, service charge expenditure, and cost controls. Track performance against KPIs, occupancy, satisfaction metrics, and service standards. Identify opportunities to improve efficiency, value, and resident experience. Collaborate with central teams on reporting, forecasting, and performance improvement.
About You
You’ll be a confident, visible leader who enjoys running a building as if it were your own. You’re likely to have experience in:
- Residential, PRS, student accommodation, PBSA, hospitality, or serviced living environments.
- Leading on‑site teams in customer‑focused, operationally complex settings.
- Managing compliance, contractors, and day‑to‑day building operations.
Key Attributes
- Strong people leadership and communication skills.
- Calm, solutions‑focused approach to problem‑solving.
- Commercially aware and comfortable with budgets and performance metrics.
- Hands‑on, adaptable, and able to switch between strategy and delivery.
- Passionate about creating great places to live and building strong communities.
Working Hours
Site‑based role, aligned to resident and operational needs. Core hours typically between 8am–8pm, Monday to Friday. Occasional weekend cover required during peak periods or events.
What’s on Offer
Salary up to £55,000, dependent on experience. Performance‑related bonus. Pension and benefits package. The opportunity to lead a flagship residential community in London. A role with autonomy, visibility, and genuine impact.
General Manager in London employer: Groupe Adéquat UK (GA UK)
Contact Detail:
Groupe Adéquat UK (GA UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up prepared for interviews! Research the company and its culture, and think about how your experience aligns with their needs. Bring examples of your past successes, especially in managing teams and enhancing resident experiences, to really impress them.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their community.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and created positive environments in previous roles. Use specific examples that demonstrate your ability to lead and inspire others.
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to tailor your application to the role of Residential General Manager. Mention how your skills and experiences align with our key responsibilities and attributes. This shows us you’re genuinely interested in the position.
Focus on Resident Experience: Since this role is all about delivering an exceptional resident experience, share any relevant experiences where you’ve improved customer satisfaction or community engagement. We love to see how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Groupe Adéquat UK (GA UK)
✨Know the Building Inside Out
Before your interview, make sure you research the residential building thoroughly. Understand its unique features, community initiatives, and any recent news. This will help you demonstrate your genuine interest and show that you're ready to take ownership.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in previous roles. Highlight your approach to creating a positive team culture and how you've handled challenges. This is crucial for a role that requires strong people management skills.
✨Be Ready to Discuss Compliance and Safety
Since health and safety are key responsibilities, brush up on relevant regulations and best practices. Be prepared to discuss how you've managed compliance in past roles and how you would ensure the building remains safe and compliant.
✨Demonstrate Your Commercial Acumen
Familiarise yourself with budget management and performance metrics. Be ready to discuss how you've tracked KPIs and improved operational efficiency in previous positions. This will show that you can handle the financial aspects of the role effectively.