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- Tasks: Lead a team of engineers to ensure top-notch service in a flagship retail store.
- Company: Join a dynamic company focused on excellence in facilities management.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by ensuring smooth operations in a high-profile retail setting.
- Qualifications: Experience in facilities management and strong leadership skills required.
- Other info: Opportunity for growth in a fast-paced, collaborative environment.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for a Hard Services FM Manager to join our clients team working on a flagship retail store in London.
The Role
- Providing leadership, management, and development of a defined contract, ensuring operational commitments are met and exceeded.
- Establish, develop and maintain an effective partnership and working relationship with the Customer and any associated customers.
- Manage and control the attendance and work output of all directly employed staff (team of 40 engineers on a 7-7 shift pattern) and specialist sub-contractors.
- Take accountability and review Accounts performance indicators ensuring delivery of key financial KPI’s/targets.
- Ensure that the engineers adhere to the Company Dress Code at all times and that all uniforms and Personal Protective Equipment are issued on staff commencement, maintained at all times, and collected at the end of staff employment.
- Undertake other tasks or requests to maintain and improve the service provision throughout the region.
- Maintaining ongoing service performance through service and performance reviews including the undertaking of performance reviews/appraisals.
- Develop a detailed knowledge of the building, work areas and work schedules and to allocate and organise staff duties to conform to the service specification.
- Carrying out regular reporting in relation to SLA compliance, problem areas etc., recording actions taken or to be taken and any escalations.
- Assisting in the recruitment of team members as and when required.
- Carry out regular site audits and provide regular onsite support.
- Ensure the appropriate response is given to the priority levels of service requests especially avoiding penalties imposed by failed KPIs.
- Minimise disruption to the clients' business and maintain the required availability of the key functional areas throughout their store.
- Undertake and report Service audits.
Hard Services FM Manager employer: Groupe Adéquat UK (GA UK)
Contact Detail:
Groupe Adéquat UK (GA UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services FM Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving performance. Share specific examples of how you've exceeded operational commitments in previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application process. Reach out directly to the hiring manager or HR team through our website. A friendly message expressing your interest can set you apart from the crowd.
✨Tip Number 4
Prepare for interviews by knowing the company inside out. Research their values, recent projects, and challenges they face in hard services. This will help you tailor your responses and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Hard Services FM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hard Services FM Manager role. Highlight your leadership experience, management skills, and any relevant KPIs you've successfully met in previous positions. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing teams and maintaining service performance, as these are key aspects of the job.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you've tackled challenges head-on. Whether it's dealing with staffing issues or ensuring compliance with SLAs, we love to see how you handle pressure and find solutions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Groupe Adéquat UK (GA UK)
✨Know Your Stuff
Make sure you have a solid understanding of hard services management and the specific requirements of the role. Brush up on your knowledge of KPIs, service level agreements, and how to manage a team effectively. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you developed relationships with clients and maintained high service standards. This is crucial for demonstrating that you can handle the responsibilities of managing a team of engineers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the role. For instance, how would you handle a sudden staff shortage or a critical service failure? Think through these scenarios beforehand so you can respond confidently and demonstrate your problem-solving skills.
✨Dress the Part
Since the role involves ensuring adherence to a dress code, it’s important to present yourself professionally during the interview. Wear smart attire that reflects the company culture and shows you take the opportunity seriously. This sets a positive tone right from the start.