Warehouse & Fulfilment Administrator in Chorley

About Group55:

We are a manufacturer of pet care, personal care and household products that helps brands and entrepreneurs achieve great things by creating outstanding products and offering unparalleled services. We use our experience as brand owners of the market-leading pet care brand, Animology, to offer our customers an exceptional full-service development, manufacturing, and fulfilment solution, and we do it with passion and enthusiasm.

Role Description:

The Warehouse & Fulfilment Administrator is responsible for coordinating the smooth processing of customer orders from receipt through to dispatch. Working closely with internal teams and external partners, the role focuses on order management, inventory accuracy, fulfilment administration, courier coordination and reporting.

Acting as a key point of contact for fulfilment enquiries, the successful candidate will ensure accurate system records, timely documentation and excellent customer service while managing multiple priorities in a fast-paced environment and consistently demonstrating Group55 DNA behaviours.

Key Responsibilities:

• Process and manage customer orders from receipt through to dispatch, ensuring accuracy and adherence to service level agreements (SLAs).
• Monitor order workflows and coordinate fulfilment activities with warehouse teams.
• Generate shipping documentation, labels, manifests and export paperwork as required.
• Act as the first point of contact for fulfilment, warehouse and logistics enquiries.
• Liaise with customers, suppliers, couriers and internal stakeholders to resolve issues and provide updates.
• Investigate and resolve order, stock, delivery and returns queries in a timely manner.
• Maintain accurate inventory records and process stock receipts, adjustments and transfers.
• Monitor stock levels and coordinate replenishment activities to prevent fulfilment delays.
• Support stocktakes, cycle counts and inventory reconciliations.
• Manage courier bookings, integrations and delivery tracking processes.
• Resolve courier service issues, delivery exceptions and claims.
• Produce operational reports relating to fulfilment performance, stock levels and order status.
• Maintain accurate data and system records across Mintsoft and associated platforms.
• Support the onboarding of new clients, products and system configurations.
• Ensure compliance with Health & Safety, GMP, quality and regulatory standards.
• Support continuous improvement initiatives and promote a positive safety culture

Personal Skills/Attributes:

• Highly organised with excellent attention to detail.
• Strong administrative and data-entry skills with a high level of accuracy.
• Excellent communication and interpersonal skills.
• Customer-focused with a proactive and professional approach.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making capabilities.
• Confident liaising with internal teams, customers and external partners.
• Good IT and systems skills, with the ability to learn new software quickly.
• Analytical mindset with the ability to interpret operational data and reports.
• Reliable, self-motivated and able to work independently.
• Team player who collaborates effectively across departments.
• Flexible and adaptable to changing business priorities.
• Committed to maintaining high standards of quality, compliance and customer service.

We’re dedicated to ensuring Group55 is a great place to work, we love what we do and we want to work with great people who love what they do too. We have a happy and inclusive workplace that offers support and development opportunities for our people to continue to achieve their best.

Increased Annual Leave with Service

This role will be office-based in Chorley, Lancashire, working 38 hours a week, Monday to Friday.

Salary: Competitive based on experience.

If you're looking for a varied role where no two days are the same and you can make a real impact within a growing business, we'd love to hear from you.

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