Places for People is seeking an experienced IT Service Desk Lead to oversee day-to-day operations, guide a team of engineers, and ensure a high-quality, customer-focused service. You will manage workloads, escalations, and backlog while driving improvements through KPI analysis and collaboration with senior technical teams.
The role is based on site in Preston, requiring strong leadership, ITIL/ITSM knowledge and a proactive coaching mindset to develop colleagues and maintain service excellence.
#J-18808-Ljbffr
IT Service Desk Lead: People, Performance & Impact employer: Group Support Services
Modularwise Ltd is an excellent employer, offering a supportive work culture that prioritises teamwork and employee development. Located at The Old Cinema in Shobdon, Leominster, employees benefit from a unique and inspiring environment, along with opportunities for growth through training and collaboration on innovative projects. Join us to be part of a company that values your contributions and fosters a rewarding career path.
