IT Operations Manager in London

Lamington Group is a London‑based hospitality company operating a growing portfolio of properties. We are on a journey to 5,000 net‑zero rooms, powered by technology that puts people first. Our technology function is small, ambitious, and central to how we scale. We believe in foundations before innovation, practical AI that people actually use, and building repeatable capability rather than one‑off projects.

You are the IT Operations Manager at Lamington Group. You anchor the entire technological machine, infrastructure reliability, and cybersecurity landscape of our support office and property portfolio. This role isn't about managing solely from a back office or hiding behind spreadsheets; it is about taking raw ownership of the group's digital estate, navigating technical and user dynamics with respect, and ensuring the entire infrastructure runs with consistent, unhurried care.

Your work has a direct, visible impact on everything under our roof, from the productivity of your team to the day‑to‑day operational stability of the business. You drive the daily, weekly, and seasonal rhythm of the technology function, from optimising SaaS subscription registers and auditing tool adoption to maintaining a strict focus on system uptime, network security, and Cyber Essentials compliance.

This role gives back the satisfaction of running a fully autonomous, high‑performing technology ecosystem that fuels the brand as we scale. You will strengthen your strategic business leadership, comprehensive commercial capacity, and people‑first development skills within a company that relies on straight talking and trust. We prioritise internal development and real responsibility, making this the ultimate path for an established technology leader who wants to build a lasting career and lead by example from the digital heart of the business.

Five things we hire for:

• Use Instinct. You read what's needed and act on it.
• Own It. You finish what you start.
• Include All. You build trust quickly with guests, colleagues and partners.
• Stay Curious. You ask why.
• Think Big. You reject 'good enough'.

On a good day, you might:

• Start the day reviewing overnight system health reports, critical P1/P2 service desk tickets, and urgent user requests.
• Lead from the front, maintaining an active, visible presence across head office or property sites during peak deployment windows.
• Ensure high standards across the portfolio by personally auditing network infrastructure, cloud directory access levels, and hardware setups.
• Support and develop your internal user base throughout the week.
• Keep communication flowing seamlessly across the business.
• Notice and act on infrastructure performance quickly.
• Stay one step ahead, analysing the group subscription registers.

Experience that fits the role:

• Proven IT operations, infrastructure, or service delivery management experience.
• Confidence in managing department financials.
• A reliable, methodical approach.
• Strong communication and people leadership skills.
• A proactive mindset.
• Extensive experience managing tech implementations.

What you get back:

• Team that means it.
• Growth that's real.
• Learning, built in.
• Time off that respects you.
• Stay with us, on us.
• The day‑to‑day benefits package.

Our hiring process:

• Apply. Send us your CV and a few lines on why this role caught your eye.
• First conversation. A 30‑minute call with the hiring manager.
• On‑site visit. Meet the team.
• Offer. If it's a fit on both sides, we move quickly.

Lamington Group is an equal opportunities employer. We hire based on attitude and ability. We welcome applications from every background, regardless of age, race, ethnicity, gender, sexual orientation, disability, religion or belief.