At a Glance
- Tasks: Build and maintain strong client relationships while managing projects and ensuring satisfaction.
- Company: Dynamic engineering firm focused on client success and operational excellence.
- Benefits: Competitive salary, private healthcare, and potential for overtime pay.
- Other info: Flexible working hours and opportunities for career advancement.
- Why this job: Join a team where you can drive business growth and make a real impact.
- Qualifications: Experience in project or account management with strong technical understanding.
The predicted salary is between 40000 - 50000 £ per year.
The core responsibility is to build and maintain strong client relationships, ensuring satisfaction and driving business growth by understanding client needs, managing project leads, and resolving issues with governance and understanding process. You will oversee the development, implementation, and maintenance of the clients framework document, policies, and procedures to ensure compliance and efficiency in line with the latest client guidelines.
Type of contract: Permanent
Department: BMS
Hours: Mon – Fri - 7am - 4pm
Location: London Based (Must be flexible to travel across the UK when required)
Salary: Competitive and dependent on experience
Generally, the above hours will be flexible in line with the needs of the business. We operate a fair working policy but if any extended overtime is worked by agreement of your line manager, then overtime payment will be applicable.
Job Requirements:
- Proven experience in project management, account management, or operations within a technical or engineering environment
- Strong technical understanding of building services, engineering, or construction-related projects
- Demonstrable experience managing client relationships and delivering high levels of customer service
- Commercially aware with experience managing project budgets, quotations, variations, and financial performance
- Ability to coordinate multiple projects and priorities within fast-paced environments
- Strong understanding of governance, compliance, operational processes, and risk management
- Excellent communication and stakeholder management skills, with the ability to engage confidently at all levels
- Strong organisational skills with high attention to detail and accuracy in reporting and documentation
- Ability to identify process improvements and drive operational efficiencies
- Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook
- Experience preparing operational and performance reports for senior leadership and clients
Job Responsibilities:
- Undertake sales handovers to gain a full understanding of project scope and communicate requirements to the relevant project teams
- Provide direction, coordination, and control throughout the lifecycle of projects and operational activities
- Oversee projects from initiation to completion, ensuring delivery on time, within budget, and to client expectations
- Manage the commercial performance of projects, including monitoring ongoing works and identifying additional opportunities
- Act as the primary day-to-day liaison for the client, maintaining strong client relationships and ensuring high levels of client satisfaction
- Coordinate reactive and planned works communications, including quotations, approvals, and project progress updates
- Schedule and coordinate activities with engineering teams, delivery teams, subcontractors, and suppliers where applicable
- Monitor account and delivery performance, identify trends and risks, and implement strategies to improve operational and client outcomes
- Analyse processes and recommend improvements to governance, compliance, and operational frameworks
- Ensure projects and operations comply with organisational policies, industry standards, and regulatory requirements
- Drive standardisation across the organisation by ensuring consistency in project documentation, reporting, and processes
- Prepare and deliver regular performance and operational reports to GML and client leadership teams
- Collaborate with estimating teams and department leads to support project opportunities, business growth, and client retention strategies
- Support escalation management, ensuring issues are resolved effectively and within agreed timeframes
- Attend client meetings, review calls, and operational discussions as required
- Maintain accurate project documentation, reporting records, and account information
Following 12 months of continuous employment, you are entitled to become a beneficiary of the Employee-Owned Trust (EOT) scheme. Private Healthcare for you and your dependents.
Client Account Manager employer: Group Metropolitan
As a Client Account Manager in our London-based team, you will thrive in a dynamic work culture that prioritises client satisfaction and operational excellence. We offer competitive salaries, flexible working hours, and the opportunity to participate in our Employee-Owned Trust scheme after 12 months, fostering a sense of ownership and commitment among our employees. With a strong focus on professional development and a supportive environment, we empower our team members to grow their careers while making a meaningful impact in the engineering and construction sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Client Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your project management experience and how you've successfully managed client relationships in the past. We want to see that you can deliver high levels of customer service!
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait around. Apply through our website and follow up with a friendly email. Let them know you're keen and ready to bring your expertise in governance and compliance to the table.
✨Tip Number 4
Prepare for interviews by researching the company and its projects. Understand their client base and be ready to discuss how you can improve operational efficiencies. We want to see that you’re not just a fit for the role, but also for the company culture!
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Client Account Manager role. Highlight your experience in project management and client relationships, and don’t forget to mention any technical knowledge you have in building services or engineering.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've managed client relationships and delivered exceptional service in the past.
Show Off Your Skills:We want to see your skills in action! Be sure to include any relevant experience with Microsoft Office, especially Excel and Word, as well as your ability to manage multiple projects and priorities effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Group Metropolitan
✨Know Your Client Management Skills
Make sure you can talk confidently about your experience in managing client relationships. Prepare specific examples where you've successfully resolved issues or improved client satisfaction. This will show that you understand the importance of building strong connections.
✨Demonstrate Your Technical Knowledge
Brush up on your understanding of building services and engineering projects. Be ready to discuss how your technical skills can contribute to project success and compliance with client guidelines. This will help you stand out as a candidate who can bridge the gap between technical and client needs.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage multiple projects and priorities, especially in fast-paced environments. Share examples of how you've coordinated activities across teams and ensured timely delivery. This will highlight your ability to keep everything on track.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a difficult client or resolving a project issue. Think through potential scenarios beforehand and have a structured approach ready to demonstrate your problem-solving skills and governance understanding.
