At a Glance
- Tasks: Build and maintain strong client relationships while managing projects and ensuring satisfaction.
- Company: Dynamic engineering firm focused on client success and operational excellence.
- Benefits: Competitive salary, private healthcare, and potential for overtime pay.
- Other info: Flexible working hours and opportunities for career advancement.
- Why this job: Join a team where you can drive business growth and make a real impact.
- Qualifications: Experience in project or account management with strong technical understanding.
The predicted salary is between 40000 - 50000 £ per year.
The core responsibility is to build and maintain strong client relationships, ensuring satisfaction and driving business growth by understanding client needs, managing project leads, and resolving issues with governance and understanding process. You will oversee the development, implementation, and maintenance of the clients framework document, policies, and procedures to ensure compliance and efficiency in line with the latest client guidelines.
Type of contract: Permanent
Department: BMS
Hours: Mon – Fri - 7am - 4pm
Location: London Based (Must be flexible to travel across the UK when required)
Salary: Competitive and dependent on experience
Generally, the above hours will be flexible in line with the needs of the business. We operate a fair working policy but if any extended overtime is worked by agreement of your line manager, then overtime payment will be applicable.
Job Requirements:
- Proven experience in project management, account management, or operations within a technical or engineering environment
- Strong technical understanding of building services, engineering, or construction-related projects
- Demonstrable experience managing client relationships and delivering high levels of customer service
- Commercially aware with experience managing project budgets, quotations, variations, and financial performance
- Ability to coordinate multiple projects and priorities within fast-paced environments
- Strong understanding of governance, compliance, operational processes, and risk management
- Excellent communication and stakeholder management skills, with the ability to engage confidently at all levels
- Strong organisational skills with high attention to detail and accuracy in reporting and documentation
- Ability to identify process improvements and drive operational efficiencies
- Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook
- Experience preparing operational and performance reports for senior leadership and clients
Job Responsibilities:
- Undertake sales handovers to gain a full understanding of project scope and communicate requirements to the relevant project teams
- Provide direction, coordination, and control throughout the lifecycle of projects and operational activities
- Oversee projects from initiation to completion, ensuring delivery on time, within budget, and to client expectations
- Manage the commercial performance of projects, including monitoring ongoing works and identifying additional opportunities
- Act as the primary day-to-day liaison for the client, maintaining strong client relationships and ensuring high levels of client satisfaction
- Coordinate reactive and planned works communications, including quotations, approvals, and project progress updates
- Schedule and coordinate activities with engineering teams, delivery teams, subcontractors, and suppliers where applicable
- Monitor account and delivery performance, identify trends and risks, and implement strategies to improve operational and client outcomes
- Analyse processes and recommend improvements to governance, compliance, and operational frameworks
- Ensure projects and operations comply with organisational policies, industry standards, and regulatory requirements
- Drive standardisation across the organisation by ensuring consistency in project documentation, reporting, and processes
- Prepare and deliver regular performance and operational reports to GML and client leadership teams
- Collaborate with estimating teams and department leads to support project opportunities, business growth, and client retention strategies
- Support escalation management, ensuring issues are resolved effectively and within agreed timeframes
- Attend client meetings, review calls, and operational discussions as required
- Maintain accurate project documentation, reporting records, and account information
Following 12 months of continuous employment, you are entitled to become a beneficiary of the Employee-Owned Trust (EOT) scheme. Private Healthcare for you and your dependents.
Client Account Manager employer: Group Metropolitan
Group Metropolitan is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. As a Client Project Manager in London, you will benefit from a supportive environment that fosters professional growth, with opportunities to lead impactful projects while enjoying a balanced work schedule. The company's commitment to employee development and its strategic location in the heart of London make it an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Group Metropolitan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Group Metropolitan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Group Metropolitan:Your cover letter is your chance to shine! Tell us why you want to work at Group Metropolitan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Group Metropolitan!
How to prepare for a job interview at Group Metropolitan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
