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- Tasks: Lead the Client Services team, ensuring smooth operations and successful client campaigns.
- Company: Join GroupM, the world's leading media investment company with a mission to innovate advertising.
- Benefits: Enjoy hybrid remote work options and be part of a culture focused on growth and innovation.
- Why this job: This role offers a chance to shape media strategies and drive impactful results for top clients.
- Qualifications: 10+ years in agency roles, strong leadership, and a deep understanding of the digital landscape required.
- Other info: Be a key player in a dynamic team that values collaboration and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
Title: Client Services – Associate Director (Regional)
Location: Manchester
Reporting to: Head of Regional GroupM
GroupM is WPP’s media investment group and the world’s leading media investment company with a mission to shape the next era of media where advertising works better for people. The company is responsible for more than $60 billion in annual media investment, as measured by the independent research bureau COMvergence. Through its global agencies Mindshare, Wavemaker, EssenceMediacom, and T&P Group, and cross-channel performance (GroupM Nexus), data (Choreograph), entertainment (GroupM Motion Entertainment) and investment solutions, GroupM leverages a unique combination of global scale, expertise, and innovation to generate sustained value for clients wherever they do business.
Discover more at .
GroupM Nexus is the industry’s largest community of performance marketing experts designed to drive performance and innovation at scale for GroupM’s agencies and clients. With the most platform accreditations in the industry combined with proprietary technology, media, and solutions, culture of continuous innovation and scaled partnerships, GroupM Nexus consistently sets new benchmarks for effectiveness and efficiency across all forms of media to drive growth for the world’s leading advertisers. Discover more about GroupM Nexus at
Role Overview
The Client Services Associate Director is responsible for supporting the Head of Regional in managing an agency patch to ensure the smooth operation, adherence to best practices, and successful delivery of all client campaigns. This role involves representing and championing the Client Services (CS) team, working closely with peers to foster positive cross-team collaboration, and maintaining high standards of client satisfaction and team development – all with a view to growth to both our clients and our own business.
Responsibilities
- Team Representation: Represent and champion the CS team across Nexus Media Solutions and agencies, ensuring their interests and contributions are recognized.
- Revenue and Margin Targets: Work with the Head of Regional to deliver business revenue and margin targets, closely monitoring the team’s daily output to maximize commercial opportunities, margin, and client profitability.
- Compliance & Process Management: Ensure the CS team, as well as clients and the wider team, set and adhere to relevant processes. Act as a guardian of these processes both internally and externally, escalating issues to senior stakeholders as necessary – as well as improving and course correcting as needed.
- Cross-Team Collaboration: Work closely with peers to ensure positive cross-team collaboration and the effectiveness of shared processes.
- Team Development: Keep all Account Managers (AMs) and Senior Account Managers (SAMs) challenged and happy with developmental goals in place, thereby creating the best environment for staff retention.
- Culture Contributor: Engages in wider company initiatives for the benefit of the wider population.
Requirements / Skills & Experience
- Team Leadership: Strong leadership skills with the ability to delegate effectively and maintain team motivation.
- Commercial Awareness: Highly commercially aware and focused, with a proven track record in delivering margin, revenue, and client satisfaction.
- Process Orientation: Process-led and detail-focused, ensuring adherence to set processes and standards.
- Interpersonal Skills: Excellent interpersonal and relationship-building skills, capable of maintaining strong relationships with clients and internal teams.
- Organizational Skills: Efficient and organized, capable of managing multiple priorities and tasks effectively.
- Proactive Attitude: Proactive and motivated, with the ability to take initiative and drive results.
- Gravitas: Possesses gravitas and can represent and champion the CS team within the business at all levels.
- Industry Knowledge: Deep understanding and knowledge of the AV and digital landscape.
- Extensive Experience: Approximately 10+ years of experience in an agency or Client Service/Sales/Commercial role.
- Team Management: Proven experience in managing a team of 3 or more, taking responsibility for their growth and development.
- Commercial Delivery: Demonstrable experience in commercial delivery, including margin, revenue, and client satisfaction.
- Campaign Management: Thorough knowledge of campaign planning, management, and delivery from start to completion.
- Measurement Solutions: Understanding of measurement solutions and the ability to deliver client KPIs.
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Associate Director, Client Leadership Hybrid Remote , Manchester, United Kingdom employer: Group M Worldwide Inc.
Contact Detail:
Group M Worldwide Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, Client Leadership Hybrid Remote , Manchester, United Kingdom
✨Tip Number 1
Make sure to showcase your leadership skills during the interview. Prepare examples of how you've successfully managed teams and driven results in previous roles, as this is crucial for the Associate Director position.
✨Tip Number 2
Familiarize yourself with GroupM's various agencies and their unique offerings. Understanding their approach to media investment and performance marketing will help you demonstrate your industry knowledge and fit for the role.
✨Tip Number 3
Highlight your experience with cross-team collaboration. Be ready to discuss specific instances where you've worked effectively with other departments to achieve common goals, as this is a key aspect of the job.
✨Tip Number 4
Prepare to discuss your commercial awareness and how you've previously met revenue and margin targets. Providing concrete examples will show that you understand the financial aspects of client services and can contribute to GroupM's success.
We think you need these skills to ace Associate Director, Client Leadership Hybrid Remote , Manchester, United Kingdom
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Associate Director position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in client services, team leadership, and commercial delivery. Use specific examples that demonstrate your ability to meet revenue and margin targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of GroupM's mission and how you can contribute to their goals, particularly in fostering cross-team collaboration and client satisfaction.
Highlight Leadership Experience: Emphasize your leadership skills and experience managing teams. Provide examples of how you've motivated your team and achieved developmental goals, as this is crucial for the role.
How to prepare for a job interview at Group M Worldwide Inc.
✨Showcase Your Leadership Skills
As an Associate Director, you'll need strong leadership abilities. Be prepared to discuss your experience in managing teams, delegating tasks, and motivating team members. Share specific examples of how you've successfully led a team to achieve goals.
✨Demonstrate Commercial Awareness
Highlight your understanding of revenue and margin targets. Discuss past experiences where you successfully delivered on these metrics and how you can apply that knowledge to benefit the company. This will show your potential employer that you're focused on driving results.
✨Emphasize Process Orientation
The role requires a strong focus on processes and compliance. Be ready to explain how you ensure adherence to best practices in your previous roles. Provide examples of how you've improved processes or resolved issues to enhance team efficiency.
✨Build Rapport with Interpersonal Skills
Excellent interpersonal skills are crucial for this position. Prepare to discuss how you've built and maintained strong relationships with clients and internal teams. Share anecdotes that demonstrate your ability to foster collaboration and resolve conflicts effectively.
