Group Lotus in Hethel or Coventry seeks a Senior Manager – Customer Satisfaction to lead the global Voice of Customer programme, drive field quality analytics and improve the end-to-end customer journey across Quality, Engineering, Manufacturing and Commercial teams.
You will manage VoC data, oversee budgets, develop insights, and influence senior stakeholders to reinforce a Customer First mindset within a hybrid working environment.
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Senior Manager: Voice of Customer & Field Quality in Norwich employer: Group Lotus
Group Lotus in Coventry is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with opportunities to lead impactful projects in international treasury operations while enjoying a supportive culture that values teamwork and continuous improvement.
