Group Lotus is seeking a Senior Manager – Customer Satisfaction to lead the Voice of Customer programme within Field Quality Operations. You will drive end-to-end customer experience improvements across Quality, Engineering and Manufacturing, supported by data analytics and dashboards.
The role requires strong leadership, automotive sector knowledge, and the ability to influence senior stakeholders to translate customer insight into measurable actions.
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Senior Manager, Customer Experience & Voice of Customer in Norwich employer: Group Lotus
Group Lotus in Coventry is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with opportunities to lead impactful projects in international treasury operations while enjoying a supportive culture that values teamwork and continuous improvement.
