Group Lotus is seeking a Senior Manager – Customer Satisfaction to lead the Voice of Customer programme within the Field Quality Operations team at our Hethel or Coventry site. You will own customer insight, drive end-to-end loyalty and oversee global VoC activities across Quality, Engineering, Manufacturing and Commercial functions.
You will lead data analytics for field quality, develop dashboards, manage suppliers and budget, and influence senior stakeholders to translate feedback into
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Senior Manager, Global Voice of Customer & Quality in Coventry employer: Group Lotus
Group Lotus in Coventry is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with opportunities to lead impactful projects in international treasury operations while enjoying a supportive culture that values teamwork and continuous improvement.
