Parts Business Manager in Coventry

Lotus Cars builds world-class, high-performance and lightweight sports cars that are sold all around the world.

This is a hands‑on role responsible for the end‑to‑end execution of the parts business across Europe. You will manage daily import/export flows (EU and non‑EU), classify HS codes and confirm Country of Origin (COO), process customised and special orders, run stock and back‑order analyses, lead stock counts, and support audits (internal and SOX). The role partners closely with dealers, technical teams, Regional Account Managers (RAM), suppliers, and logistics providers to ensure availability, compliance, cost efficiency, and service excellence.

Key Responsibilities (Hands‑on Execution)

• IT Infrastructure Coordination: Cope with IT department to develop new Lotus IT system for spare parts business. Coordinate with IT department to enhance the existing systems, to fix known issues or prevent potential systemic problems.
• Import & Export Operations (EU & non‑EU): Execute day‑to‑day import/export transactions; prepare and verify shipping and customs documents. Coordinate with customs brokers, freight forwarders, and warehouses to achieve on‑time, in‑full (OTIF) deliveries. Track shipments, resolve holds/discrepancies, and control logistics costs.
• HS Code Classification & COO Support: Maintain accurate HS codes and COO data for all parts; keep records and evidence for audits. Answer dealer/internal queries on HS/COO and support preferential origin/duty questions as required. Monitor regulatory changes and update master data accordingly.
• Customised Orders & Special Parts: Process customised and non‑standard orders end‑to‑end, including feasibility checks and lead‑time confirmation. Work with engineering, suppliers, and planning to secure parts availability and quality. Provide transparent cost/lead‑time to stakeholders and proactively communicate risks.
• Cost Improvement & Optimisation: Identify tangible cost reductions in freight, duties, packaging, and inventory holding. Consolidate shipments, optimise Incoterms (where applicable), and propose route/carrier improvements. Support pricing/margin decisions through cost breakdowns and variance analysis.
• Audit, Internal Control & SOX: Operate and evidence key controls across order‑to‑cash, inventory, and trade compliance. Prepare audit samples, respond to findings, and implement corrective actions in a timely manner. Maintain process documentation (SOPs, work instructions, control matrices).
• Packaging Projects: Implement packaging optimisation initiatives to reduce damage, cube, and cost while improving sustainability. Validate packaging specs with suppliers and 3PLs; pilot and roll out changes with clear success metrics.
• Dealer / Technical / RAM Liaison: Be the operational point of contact for dealers and RAM on parts availability, supersession, and application queries. Coordinate with technical teams to resolve product queries and quality concerns. Provide clear, proactive communications on ETAs, constraints, and workarounds.
• Inventory, Stock Analysis & Supersession: Own routine analytics: stock levels, back orders, slow/obsolete items, and supersession mapping. Set and adjust stock parameters (min/max, reorder points) to balance service and cash. Drive actions to improve stock turns and fill rate; clear aged/obsolete inventory.
• Stock Count & Inventory Accuracy: Plan and execute cycle counts and annual counts with 3PL partners; investigate and close variances. Ensure compliance to count procedures and documentation standards.
• Tools & Systems: ERP (e.g., SAP or similar), WMS/3PL portals, Excel (advanced), and basic Power BI or equivalent for operational reporting.

Qualifications & Experience

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field.
• Experience in parts/aftersales/logistics with hands‑on import/export and inventory control experience (automotive preferred).
• Working knowledge of EU customs processes, HS/COO, and Incoterms; experience in audit/SOX environments is a plus.
• Strong data skills (Excel), attention to detail, and bias for action; fluent English (additional EU languages a plus).

Core Competencies

• Hands‑on ownership and continuous improvement mindset.
• Clear, proactive communication with cross‑functional partners and dealers.
• Problem‑solving under time pressure with strong compliance discipline.

What We Offer

• 25 days’ holiday plus bank holidays.
• Pension scheme access.
• Annual bonus – non contractual.
• Private healthcare.
• Access to the Employee Car Ownership Scheme.
• Group income protection based on length of service.
• Family‑friendly policies.
• Exclusive employee discount, wellbeing and recognition platform.

Additional Information

This role will be working from our Coventry office. This role will be working on‑site, full time. Frequent travel might be required to visit different entities. Applicants must therefore possess the ability to travel freely without restrictions.

Diversity & Inclusion

We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments during the interview process. If you require any special assistance or adjustments, please let us know in advance so we can ensure a fair and accessible interview experience. Our goal is to create an environment where everyone can thrive.