At a Glance
- Tasks: Support the Customer Success team in managing customer relationships and subscriptions.
- Company: Join GTI, a company dedicated to helping students thrive in their careers.
- Benefits: Gain valuable experience in customer management and professional development.
- Other info: 9-month fixed-term contract with flexible working hours.
- Why this job: Make a real difference by helping students and employers connect effectively.
- Qualifications: Recent administration experience and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
About GTI
We aim to help students realise their potential in the world of work through technology, content, and tools. We believe in understanding students and partnering with employers, universities, schools, and other technology providers. It’s about students finding the right role and employers finding the most suitable candidates. But it’s more than that – it’s about helping young people discover options, develop, and build confidence.
About the Team
The Customer Success team is responsible for advising employers to help with their brand, attraction and recruitment processes as they seek to find and hire talented, diverse and motivated students. This means understanding GenZ/A, employer needs and GTI’s platform and services to be able to advise and excel in all we’re capable of.
About the role
To support our Customer Success team in their work with customers. Providing exceptional customer management and demonstrating in depth knowledge of our audience and platform to retain and expand our relationships with our customers.
Key Metrics of success
- Retention and expansion rates
- Customer satisfaction (health scores)
Outcomes
- Deliver outstanding administration of customer subscriptions to ensure retention and growth of customers.
- You will deliver the customer’s subscription inventory on time and to a high standard, including distribution of organisation profiles and roles across the network.
- You will support Customer Success Managers with activities that are required to support the retention of customers, including any interventions to mitigate risk.
- Support efficient and collaborative internal ways of working.
- You will be active within our customer CRM, ensuring all customer delivery data is up to date.
- You will input into our daily customer success scrums and process improvement sprints.
- You will identify and champion process improvements and efficiencies.
- You will provide feedback and insights to the Customer Success team and highlight opportunities for expansion or evidence of retention risk.
Person Specification
- You will have a customer first mindset.
- You will be empathetic to the customer’s needs.
- You can flex to different working styles.
- You will be accurate with data entry with an eye for detail.
- You are agile, attentive and able to manage your own time and workload effectively.
- Excellent professional and verbal and written communication skills.
- You will be incredibly organised.
Work Experience, Knowledge & Skills
- Recent administration experience.
- Computer literate – MS Office, CRM systems.
- Proactive, adaptable and a quick learner.
- Focused, conscientious, and efficient with excellent time management skills.
- Collaborate with peers and other people inside and outside the business.
- Basic knowledge of student and graduate recruitment processes would be helpful.
Other Information
9 Month Fixed Term Contract – 37.5 hours per week. Monday to Friday 9am-5:30pm. 3-month probationary period.
Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.
If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch - recruitment@groupgti.com.
Customer Success Coordinator in London employer: Group GTI
At GTI, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Client Account Director, you will benefit from extensive professional development opportunities, a supportive team environment, and the chance to make a significant impact on client relationships in a fast-paced recruitment landscape. Our commitment to employee growth and a strong focus on client satisfaction ensures that you will thrive in your role while contributing to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Group GTI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Group GTI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Group GTI:Your cover letter is your chance to shine! Tell us why you want to work at Group GTI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Group GTI!
How to prepare for a job interview at Group GTI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
