At a Glance
- Tasks: Support the Customer Success team in managing customer relationships and subscriptions.
- Company: Join GTI, a company dedicated to helping students thrive in their careers.
- Benefits: Gain valuable experience in customer management and professional development.
- Other info: 9-month fixed-term contract with flexible working hours.
- Why this job: Make a real difference by helping students and employers connect effectively.
- Qualifications: Recent administration experience and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
About GTI
We aim to help students realise their potential in the world of work through technology, content, and tools. We believe in understanding students and partnering with employers, universities, schools, and other technology providers. It’s about students finding the right role and employers finding the most suitable candidates. But it’s more than that – it’s about helping young people discover options, develop, and build confidence.
About the Team
The Customer Success team is responsible for advising employers to help with their brand, attraction and recruitment processes as they seek to find and hire talented, diverse and motivated students. This means understanding GenZ/A, employer needs and GTI’s platform and services to be able to advise and excel in all we’re capable of.
About the role
To support our Customer Success team in their work with customers. Providing exceptional customer management and demonstrating in depth knowledge of our audience and platform to retain and expand our relationships with our customers.
Key Metrics of success
- Retention and expansion rates
- Customer satisfaction (health scores)
Outcomes
- Deliver outstanding administration of customer subscriptions to ensure retention and growth of customers.
- You will deliver the customer’s subscription inventory on time and to a high standard, including distribution of organisation profiles and roles across the network.
- You will support Customer Success Managers with activities that are required to support the retention of customers, including any interventions to mitigate risk.
- Support efficient and collaborative internal ways of working.
- You will be active within our customer CRM, ensuring all customer delivery data is up to date.
- You will input into our daily customer success scrums and process improvement sprints.
- You will identify and champion process improvements and efficiencies.
- You will provide feedback and insights to the Customer Success team and highlight opportunities for expansion or evidence of retention risk.
Person Specification
- You will have a customer first mindset.
- You will be empathetic to the customer’s needs.
- You can flex to different working styles.
- You will be accurate with data entry with an eye for detail.
- You are agile, attentive and able to manage your own time and workload effectively.
- Excellent professional and verbal and written communication skills.
- You will be incredibly organised.
Work Experience, Knowledge & Skills
- Recent administration experience.
- Computer literate – MS Office, CRM systems.
- Proactive, adaptable and a quick learner.
- Focused, conscientious, and efficient with excellent time management skills.
- Collaborate with peers and other people inside and outside the business.
- Basic knowledge of student and graduate recruitment processes would be helpful.
Other Information
9 Month Fixed Term Contract – 37.5 hours per week. Monday to Friday 9am-5:30pm. 3-month probationary period.
Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.
If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch - recruitment@groupgti.com.
Customer Success Coordinator in London employer: Group GTI
At GTI, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Client Account Director, you will benefit from extensive professional development opportunities, a supportive team environment, and the chance to make a significant impact on client relationships in a fast-paced recruitment landscape. Our commitment to employee growth and a strong focus on client satisfaction ensures that you will thrive in your role while contributing to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Coordinator in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Group GTI.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Group GTI. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Success Coordinator in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Group GTI.
How to prepare for a job interview at Group GTI
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Group GTI's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Group GTI offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
