At a Glance
- Tasks: Coordinate client delivery and ensure excellent candidate experiences.
- Company: Join a dynamic team at GTI, focused on client satisfaction.
- Benefits: Permanent role with a supportive work environment and career growth.
- Other info: Flexible working hours with a 3-month probation period.
- Why this job: Make a real difference in client and candidate experiences every day.
- Qualifications: Strong teamwork, communication skills, and attention to detail required.
The predicted salary is between 48000 - 50000 £ per year.
The role aim: To work within the coordinator team in our Client Delivery Centre (CDC), achieving excellent feedback on our service to our clients.
Outcomes:
- An excellent candidate experience is successfully delivered.
- Support candidate sourcing via GTI and external databases.
- Manage all candidate queries via phone, email, customer support desk.
- Facilitate regular status updates to all candidates in the pipeline.
- Manage and track candidate referrals for each client.
- Deliver candidate briefing calls.
- Deliver candidate feedback calls and campaign evaluations.
- Facilitate any adjustments for candidates during the selection process.
- Measure the delivery through campaign NPS scores.
- Client delivery Service Level Agreements are met.
- Manage and process all client and campaign activities within defined SLA timeframes.
- An outstanding client experience is delivered and maintained.
- Support client ad hoc requests.
- Build knowledge and understanding of each client’s systems and processes.
Person Specification:
- Strong teamworking skills – ability to work in a team, supporting a shared workload.
- Able to manage changing priorities and ambiguity in your own workload.
- Organised and able to manage multiple tasks and deadlines.
- Excellent phone manner and written communication.
- Excellent attention to detail.
- Self-motivated and able to display initiative.
- Computer literate: experience of using email, internet, and MS Office packages.
- Previous experience in a customer facing environment would be preferable.
Other Information:
- Permanent role – 37.5 hours per week. Monday to Friday 9am-5:30pm.
- 3-month probationary period.
- Candidates applying for roles at GTI will be subject to background screening.
If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch - recruitment@groupgti.com.
Client Delivery Coordinator in London employer: Group GTI
Group GTI is an exceptional employer that fosters a dynamic and innovative work culture in Wallingford, UK. With a strong emphasis on employee growth and collaboration, you will have the opportunity to shape cutting-edge product experiences while enjoying the flexibility of a hybrid work model. Join us to be part of a forward-thinking team dedicated to enhancing user engagement and performance for Gen Z, all within a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Group GTI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Group GTI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Delivery Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Group GTI:Your cover letter is your chance to shine! Tell us why you want to work at Group GTI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Group GTI!
How to prepare for a job interview at Group GTI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
