At a Glance
- Tasks: Coordinate client delivery and ensure an excellent candidate experience.
- Company: Join a dynamic team at a leading recruiting solutions company.
- Benefits: Enjoy a permanent role with a competitive salary and hybrid working.
- Other info: Flexible work hours with opportunities for growth in a supportive environment.
- Why this job: Make a real impact by enhancing client and candidate experiences.
- Qualifications: Strong teamwork, communication skills, and customer service experience preferred.
The predicted salary is between 40000 - 50000 £ per year.
The role aim: To work within the coordinator team in our Client Delivery Centre (CDC), achieving excellent feedback on our service to our clients.
Outcomes:
- An excellent candidate experience is successfully delivered.
- Support candidate sourcing via GTI and external databases.
- Manage all candidate queries via phone, email, customer support desk.
- Facilitate regular status updates to all candidates in the pipeline.
- Manage and track candidate referrals for each client.
- Deliver candidate briefing calls.
- Deliver candidate feedback calls and campaign evaluations.
- Facilitate any adjustments for candidates during the selection process.
- Measure the delivery through campaign NPS scores.
- Client delivery Service Level Agreements are met.
- Manage and process all client and campaign activities within defined SLA timeframes.
- An outstanding client experience is delivered and maintained.
- Support client ad hoc requests.
- Build knowledge and understanding of each client’s systems and processes.
Person Specification:
- Strong teamworking skills – ability to work in a team, supporting a shared workload.
- Able to manage changing priorities and ambiguity in your own workload.
- Organised and able to manage multiple tasks and deadlines.
- Excellent phone manner and written communication.
- Excellent attention to detail.
- Self-motivated and able to display initiative.
- Computer literate: experience of using email, internet, and MS Office packages.
- Previous experience in a customer facing environment would be preferable.
Other Information:
- Permanent role – 37.5 hours per week. Monday to Friday 9am-5:30pm.
- 3-month probationary period.
- Candidates applying for roles at GTI will be subject to background screening.
Client Delivery Coordinator employer: Group GTI
Group GTI is an exceptional employer that fosters a dynamic and innovative work culture in Wallingford, UK. With a strong emphasis on employee growth and collaboration, you will have the opportunity to shape cutting-edge product experiences while enjoying the flexibility of a hybrid work model. Join us to be part of a forward-thinking team dedicated to enhancing user engagement and performance for Gen Z, all within a supportive environment that values your contributions.
We think you need these skills to ace Client Delivery Coordinator
Communication Skills
Problem-Solving Skills
Adaptability
Time Management
Flexibility
Organizational Skills
Compassion
