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- Tasks: Manage the workshop, ensuring targets are met and customers receive top-notch service.
- Company: Join Group 1 Automotive, a leading global automotive group with over 7000 dedicated colleagues.
- Benefits: Enjoy 33 days of leave, exclusive discounts, flexible working, and a company pension scheme.
- Why this job: Be part of a dynamic team focused on exceptional customer experiences and personal growth.
- Qualifications: Full UK Driving Licence and motor industry experience required; passion for customer service is key.
- Other info: Diversity is valued; we encourage enthusiastic applicants eager to learn.
The predicted salary is between 30000 - 42000 £ per year.
Working in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We're open to flexible working options just ask
What you'll do day to day:
- Responsible for the day to day running of the workshop
- Ensuring the service and repair technicians achieve their daily targets
- Assisting the service managers in ensuring the department provides the best possible service to the customers
- Achieves agreed profits and retention levels
Helpful skills and qualifications:
- Full UK Driving Licence
- Motor Industry experience in a similar role is essential
- Able to work independently and as part of a team
- Ability to work to timescales effectively
- Keen eye for detail, good communication and a passion for delivering great customer service
- Experience in a main dealer environment
- Strong industry knowledge
- Ability to work under pressure
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values: At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do: Respect - Integrity - Transparency - Teamwork - Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Workshop Controller employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the specific brands and models that the workshop deals with. This knowledge will not only help you in conversations but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Network with current employees or industry professionals who have experience in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when you get the chance to speak with hiring managers.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've successfully managed a team or resolved customer issues. Being able to share specific examples will showcase your skills effectively.
✨Tip Number 4
Demonstrate your commitment to customer service by researching common customer concerns in the automotive industry. Showing that you understand customer needs will set you apart as a candidate who truly cares about delivering great experiences.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Workshop Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in the motor industry. Emphasise your communication skills, ability to work under pressure, and any previous roles that demonstrate your capability in a similar environment.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have delivered great customer service in the past and how you can contribute to the team at Group 1 Automotive.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Workshop Controller role.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Communication Skills
As a Workshop Controller, you'll need to communicate effectively with both customers and your team. Prepare examples of how you've successfully handled customer interactions in the past, whether face-to-face or over the phone.
✨Demonstrate Organisational Abilities
Highlight your organisational skills during the interview. Discuss how you manage daily operations and ensure that targets are met, as this will be crucial for the role.
✨Emphasise Teamwork and Leadership
Since you'll be working closely with service managers and technicians, be ready to talk about your experience in leading a team. Share instances where you motivated others to achieve their goals.
✨Align with Company Values
Familiarise yourself with the core values of Group 1 Automotive: Respect, Integrity, Transparency, Teamwork, and Professionalism. Be prepared to discuss how you embody these values in your work and interactions.
