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- Tasks: Manage the workshop, ensuring targets are met and customers receive top-notch service.
- Company: Join Group 1 Automotive, a leading global automotive group with 114 UK dealerships.
- Benefits: Enjoy opportunities for growth, a supportive team, and a vibrant work culture.
- Why this job: Be part of a dynamic team focused on delivering exceptional customer experiences and personal development.
- Qualifications: Full UK Driving Licence and motor industry experience required; passion for customer service is key.
- Other info: Diversity is valued; we encourage enthusiastic applicants eager to learn.
The predicted salary is between 30000 - 42000 £ per year.
Want to be the best you can be? It's what drives us too.
Working in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What you’ll do day to day:
- Responsible for the day to day running of the workshop
- Ensuring the service and repair technicians achieve their daily targets
- Assisting the service managers in ensuring the department provides the best possible service to the customers
- Achieves agreed profits and retention levels
Helpful skills and qualifications:
- Full UK Driving Licence
- Motor Industry experience in a similar role is essential
- Able to work independently and as part of a team
- Ability to work to timescales effectively
- Keen eye for detail, good communication and a passion for delivering great customer service
- Experience in a main dealer environment
- Strong industry knowledge
- Ability to work under pressure
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do: Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Workshop Controller employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the specific services and values of Ford Wokingham. Understanding their approach to customer service and how they operate can give you an edge in conversations during the interview.
✨Tip Number 2
Highlight your experience in a main dealer environment during networking opportunities. Engaging with current employees or industry professionals can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss how you handle pressure and meet targets. Think of specific examples from your past roles that demonstrate your ability to manage a busy workshop effectively.
✨Tip Number 4
Showcase your communication skills by engaging in conversations with others in the automotive field. This will not only improve your confidence but also help you articulate your passion for delivering great customer service.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor industry, particularly in roles similar to a Workshop Controller. Emphasise your communication skills and any achievements in customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering great customer experiences. Mention specific examples from your past roles that demonstrate your ability to work under pressure and achieve targets.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to work both independently and as part of a team. Relate these skills back to the responsibilities mentioned in the job description.
Show Enthusiasm for the Role: Express your eagerness to learn and grow within the company. Mention how you align with Group 1 Automotive's values and your commitment to providing exceptional customer service.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Communication Skills
As a Workshop Controller, you'll need to communicate effectively with both customers and your team. Prepare examples of how you've successfully handled customer interactions in the past, whether face-to-face or over the phone.
✨Demonstrate Organisational Abilities
Highlight your experience in managing day-to-day operations. Be ready to discuss how you prioritise tasks and ensure that service and repair technicians meet their targets, showcasing your ability to work under pressure.
✨Emphasise Customer Service Passion
Group 1 Automotive values outstanding customer experiences. Share specific instances where you went above and beyond to deliver exceptional service, illustrating your commitment to customer satisfaction.
✨Align with Company Values
Familiarise yourself with the core values of respect, integrity, transparency, teamwork, and professionalism. Be prepared to discuss how these values resonate with you and how you embody them in your work.
