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- Tasks: Oversee workshop operations and ensure top-notch customer service.
- Company: Join a leading global automotive group with a focus on teamwork.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and flexible working options.
- Why this job: Be part of a dynamic team making a real impact in the automotive industry.
- Qualifications: Motor industry experience and strong communication skills are essential.
- Other info: Opportunities for growth and development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
As a Workshop Controller in our aftersales department, you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing outstanding customer service to all customers.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. With the right support from us, you’ll be able to progress as high as you can aim.
What you’ll do day to day:
- Responsible for the day to day running of the workshop
- Ensuring the service and repair technicians achieve their daily targets
- Assisting the service managers in ensuring the department provides the best possible service to the customers
- Achieves agreed profits and retention levels
Helpful skills and qualifications:
- Full UK Driving Licence
- Motor Industry experience in a similar role is essential
- Able to work independently and as part of a team
- Ability to work to timescales effectively
- Keen eye for detail, good communication and a passion for delivering great customer service
- Experience in a main dealer environment
- Strong industry knowledge
- Ability to work under pressure
Benefits:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us− just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do: Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Workshop Controller employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes them tick and be ready to share how your skills align with their mission. This shows you're genuinely interested and not just another candidate.
✨Tip Number 3
Practice your communication skills! Whether it's face-to-face or over the phone, being able to articulate your thoughts clearly is key. Role-play with a friend or family member to build confidence before those big interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. So, get that application in and show us what you've got!
How to prepare for a job interview at Group 1 Automotive
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workshop Controller. Familiarise yourself with the day-to-day tasks and how they contribute to customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about situations where you resolved conflicts or provided outstanding service, as these stories will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Workshop Controller. Come prepared with examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised, as this will show that you can handle the pressures of the job.
✨Align with Company Values
Group 1 Automotive values respect, integrity, transparency, teamwork, and professionalism. Research these values and think about how your personal values align with them. Be ready to discuss how you embody these principles in your work, as this will resonate well with the interviewers.
